Error Code
589
Problem Solving
15
118-311
[Cause] An error occurred during software processing.
[Remedy] Switch off the machine power, make sure that the touch screen
is blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
121-310
[Cause] An error occurred in the machine.
[Remedy] Switch off the machine power, make sure that the touch screen
is blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
121-311
[Cause] An error occurred between the machine and the device
connected.
[Remedy] Once IC Card Reader (optional) is connected to the machine,
the machine automatically changes the [Passcode Entry for
Smart Card Login] setting to [On] under [Tools] >
[Authentication/Security Settings] > [Authentication] >
[Passcode Policy]. Change the setting as required.
121-312
[Cause] An error occurred between the machine and the device
connected.
[Remedy] Switch on the machine power without connecting the device for
EP system, and then set [Login Type] to any option other than
[Login to Remote Accounts] under [Tools] > [Authentication/
Security Settings] > [Authentication].
121-313
[Cause] An error occurred between the machine and the device
connected.
[Remedy] Switch on the machine power without connecting the device for
EP system, and then set [Login Type] to any option other than
[Login to Remote Accounts] under [Tools] > [Authentication/
Security Settings] > [Authentication].
121-314
121-316
121-317
121-318
121-319
121-322
121-323
121-324
[Cause] An error occurred between the machine and the device
connected.
[Remedy] Switch off the machine power, make sure that the touch screen
is blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
Error Code
Cause and Remedy
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