7.4 Inquiries about Product and Guarantee
7.4.1 When making an inquiry
Upon breakage of the product, uncertainties, failure or inquiries, inform your Fuji
electric Co., Ltd. representative of the following information.
1) Inverter type (Refer to Chapter 1, Section 1.1.)
2) SER No. (serial number of equipment) (Refer to Chapter 1, Section 1.1.)
3) Function codes and their data that you changed from the factory defaults (Refer to
Chapter 3, Section 3.4.2.)
4) ROM version (Refer to Chapter 3, Section 3.4.5.)
5) Date of purchase
6) Inquiries (for example, point and extent of breakage, uncertainties, failure phenomena, and
other circumstances)
7) Production year & week (Refer to Chapter 1, Section 1.1.)
7.4.2 Product warranty
To all our customers who purchase Fuji Electric Co., Ltd. products included in this
documentation:
Please take the following items into consideration when placing your order.
When requesting an estimate and placing your orders for the products included in these
materials, please be aware that any items such as specifications which are not specifically
mentioned in the contract, catalog, specifications or other materials will be as mentioned
below.
In addition, the products included in these materials are limited in the use they are put to
and the place where they can be used, etc., and may require periodic inspection. Please
confirm these points with your sales representative or directly with this company.
Furthermore, regarding purchased products and delivered products, we request that you
take adequate consideration of the necessity of rapid receiving inspections and of product
management and maintenance even before receiving your products.
[ 1 ] Free of charge warranty period and warranty range
(1) Free of charge warranty period
1) The product warranty period is ''1 year from the date of purchase'' or 18 months
from the manufacturing date imprinted on the name place, whichever date is earlier.
2) However, in cases where the use environment, conditions of use, use frequency and
times used, etc., have an effect on product life, this warranty period may not apply.
3) Furthermore, the warranty period for parts restored by Fuji Electric Co., Ldt.’s Service
Department is ''6 months from the date that repairs are completed.''
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