Problem solutions and tips
No mouse pointer displayed on th e screen
Cause
Remedy
The mouse is not correctly connected.
► Shut down your operating system in the
proper manner, for instance using
Ctrl
+
Alt
+
Del
.
► Switch the device off.
► Ch eck that the mouse cab le is p roperly
connected to the system unit. If you use an
adapter or extension lead with the mo use
cable, check the connections.
► Make sure that only one mouse is
connected.
► Switch the device on.
Disabled USB ports ► Check in the BIOS Setup whether the used
USB ports are enabled (see BIOS manual or
manual for the mainboard).
Time and/or date is not correct
Cause
Remedy
Time and date are incorrect.
► Set the correct ti
me and date within the
operating syste
m you are using.
or
► Set the correct time and/or date in the
BIOS Setup.
The lithium battery is empty.
► If the time and
date are repeatedly wrong
when you switc
h your device off and then
on, change th
e lithium battery (see the
"System exp
ansions and repairs" m anual).
SmartCard
reader is not recognised
Cause
Troubleshooting
Chip card inserted incorrectly. ► Ch eck whether you have inserted y our
SmartCard into the SmartCard reader the
right way w ith the chip facing upwards.
► Ch eck wh
ether the SmartCard you are using
is suppo
rted. Your SmartCard must comply
with the
ISO sta ndard 7816-1, -2, -3 a nd -4.
36 Fujitsu
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