7.2 Troubleshooting Checklist
ScanSnap S510 Operator's Guide 225
Troubleshooting
7
Note 1: In Windows XP, open the "Device Manager" window. Right-click on a computer name and
perform "Scan for hardware changes."
Note 2:
- Make sure the personal computer and ScanSnap are powered on and connected properly.
- In the "Device Manager" window, check if the ScanSnap is recognized as unknown device.
If so, go to [Control Panel]
[System] and delete it.
Files created by using
the ScanSnap cannot be
opened with a specified
application.
(For example, an error
occurs when you try to
open a PDF file with
Adobe Acrobat.)
Is a folder specified as the
Image saving folder on
another personal computer
or a hard disk on the
network?
For those who answered
"Yes" to the above
question: did an error
occur while files scanned
with the ScanSnap were
being saved (because, for
example, a LAN cable
came off)?
If such network-related
errors occur, files may not
be saved properly, and
corrupted files may exist in
the folder.
Verify the location of the Image
saving folder, and then delete
corrupted files, if any. After that,
retry scanning.
When you try to execute
"ABBYY Scan2Word/
Excel/PowerPoint," an
error message
"Insufficient memory" or
"Not enough memory" is
sent and conversion
cannot be executed.
Is the installed memory
size smaller than the
recommended size?
Install additional memory if the
installed memory size is smaller than
the recommended size.
Are other applications
running?
Other applications
consume memory
resources, so that enough
memory cannot be
allocated for execution of
this function.
Exit other applications, and then
retry scanning.
Did you scan a large
number of pages s at one
time?
This function, "ABBYY
Scan2Word/Excel/
PowerPoint," requires
large memory. If a large
number of pages are
scanned at one time,
memory may become
insufficient.
Refer to a "Hint" in section "5.5
Converting into Word / Excel /
PowerPoint Files" (page 153) and
change settings for the virtual
memory.
Did the above methods
improve the situation?
If the above three methods did not
improve the situation, install
additional memory.
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