Troubleshooting
143
2106778-001
Trim Knob and alarm light issues
Alphanumeric Keyboard and barcode scanner issues
Problem Possible cause Recommended action
Trim Knob (only) is inoperative. Trim Knob cable loose. Connect Trim Knob encoder cable to the
user interface board.
Trim Knob encoder faulty. Replace the Trim Knob encoder.
Alarm light does not illuminate
when there is an alarm
condition on (audible alarms
work and alarm message is
visible).
Alarm light board is faulty. Replace the remote alarm light board.
Problem Possible cause Recommended action
Wrong character is displayed
when a key is pressed on
keyboard.
The keyboard locale is not
configured correctly.
Configure the keyboard locale correctly,
see 7.10.
Wrong character is displayed
when a barcode is read.
The keyboard locale is not
configured correctly.
Configure the keyboard locale correctly,
see 7.10.
The barcode reader’s language
configuration is incorrect.
Refer to the barcode reader manual.
Barcode reader does not read a
multi-field barcode correctly.
(i.e., the information is not
populated correctly to the fields
in the Admit menu).
Barcode reader parser
configuration is incorrect.
Configure the barcode settings, see 7.8.2.
The barcode reader is
incompatible with the parser
configuration (field lengths, field
types, delimeters, symbologies
etc.).
Check the barcode information content
and compare it to the current parser
configuration.
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