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C Trouble Shooting
Q: I cannot access the IPCam SECURE300 from a web browser.
A1: The possible cause might be the IP Address for the IPCam
SECURE300 is already being used by another device. To correct
the possible problem, you need to first disconnect the IPCam
SECURE300 from the network. Then run the PING utility
(follow the instructions in Appendix B - PING Your IP Address).
A2: Another possible reason is the IP Address is located on a
different subnet. To fix the problem, run the PING utility (follow
the instructions in Appendix B - PING Your IP Address). If the
utility returns “no response” or similar, the finding is probably
correct, then you should proceed as follows:-
In Windows 95/98/2000 and Windows NT, double check the IP
Address of the IPCam SECURE300 is within the same subnet as
your workstation.
Click “Start”, “Setting”, “Control Panel”, and the “Network” icon.
Select TCP/IP from the “Network” dialog box and from the
“TCP/IP Properties” dialog box click “Specify an IP address”.
If the IPCam SECURE300 is situated on a different subnet than
your workstation, you will not be able to set the IP address from
this workstation. To verify make sure the first 3 sections of the IP
address of the IPCam SECURE300 corresponds to the first 3
sections of the workstation. Therefore the IP address of the
IPCam SECURE300 must be set from a workstation on the same
subnet.
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