27PowerUp Installation and Operation Manual
TROUBLESHOOTING
• Contact customer support if the PowerUp charger appears to malfunction or
if the LED indicators display an error.
• Plese refer to "LED Indicator Definitions" on page 11 for LED indicator
definitions.
• DO NOT open the PowerUp charger, touch or remove the circuit protective
devices or any other component.
Scenario Suggested Action
Indicator does not light
1. Make sure the power input is connected correctly and the power is
within the operating range of the unit.
2. Power cycle the PowerUp charger.
3. If the problem persists, contact customer support.
Indicator blinks red
1. Use the mobile app to view the error code from the charger.
2. Go to the "Error Codes" on page 28 and try the sugested action.
If the error code is not in the the table or the problem persists,
continue onto the next step.
3. Unplug the charging coupler.
4. Power cycle the PowerUp charger.
5. If the problem persists, contact customer support.
Indicator illuminates solid red
1. Possible critical error (e.g., hardware fault).
2. Unplug the charging coupler.
3. Power cycle the PowerUp charger.
4. If the problem persists, contact customer support.
Indicator does not flash green
after plugging the charging
coupler to the EV
1. Check if the charging coupler is fully inserted into the EV.
2. Check if the battery on the EV is full.
3. If the problem persists, contact customer support.
All indicators (white + green +
red) are solidly illuminated
Installation is not complete, contact the installer to complete the
installation process.
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