CS400/300 6 – 1
6. TROUBLESHOOTING PROCEDURES
6. TROUBLESHOOTING PROCEDURES
If the scanner seems to be operating abnormally, perform the troubleshooting procedures
described in this chapter before requesting a service call.
6.1 The Scanner Is Turned On But Doesn’t Operate at All
Cause Remedy
The power cord has come loose. Firmly connect both plugs of the power cord.
The scanner is connected to an electrical
socket that does not provide the rated Use only the rated supply voltage.
supply voltage.
The electrical socket is not supplying
a supply voltage.
Check the power supply.
6.2 The Scanner Operates Improperly After Connection to the
Computer
Cause Remedy
Is the scanner properly grounded? Make sure that the scanner is grounded.
Is the USB or IEEE 1394 cable between Determine whether the cable connector has
the computer and the scanner working any problems (e.g., a pin is broken or bent)
properly? and ensure that the cable is inserted firmly into
position.
Is the USB cable compliant with the Ensure that you use a USB 2.0-compliant
USB 2.0 interface that you are running? USB cable.
Is an add-on USB card being used? USB 1.1 cards are not supported. Correct
operation is not guaranteed when the scanner
is connected to a USB port that is not the
standard built-in computer port.
Are both the USB and IEEE 1394 cables Both cables cannot be connected at the same
connected? time. Disconnect one of the cables.
The scanner is recognized as connected by the operating system (in the Device Manager),
but the message “Scanner not found” is displayed in Scanning Master 21+ and the scanner
cannot be connected.
Cause Remedy
The “Model Setup” settings are not Set the “Model Setup” settings in Scanning
correctly set in Scanning Master 21+. Master 21+ to “CS400-10 or CS300-10.”
For details, refer to the Scanning Master 21+
User’s manual.
Is the “Connection Method” of the Ensure that the “Connection Method” of the
Scanning Master 21+ correctly set? Scanning Master 21+ is set to “USB” when you
are using a USB interface. Consult the
Scanning Master 21+ user’s manual for further
information.
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