6 – 8 CS400/300
6. TROUBLESHOOTING PROCEDURES
6.15 The Document Cannot Be Fed Correctly
Cause Remedy
The document is fed at an irregular rate The cause of this problem is often attributable
(resulting in the images being scanned to the weight or length of the document. In
unevenly) or stops feeding half way such cases, you should support the document
through. with your hand when you insert it into the
scanner, or try lowering the scanning speed,
or both.
6.16 “Document Size Cannot Be Acquired” is displayed
Cause Remedy
The scanner failed to detect the document Load the document again.
size automatically. Select a user-defined document size or standard
size if the same problem occurs after a number
of retries.
6.17 The Document to be Scanned is Too Short or Too Long
in Length
Cause Remedy
Automatic document size detection was Load the document again. Select a user-defined
used, but failed. document size or standard size if the same
problem occurs after a number of retries.
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