6 – 2 CS400/300
6. TROUBLESHOOTING PROCEDURES
6.3 The Control Panel’s Red ERROR Lamp Is Lit
Cause Remedy
A hardware error at the ROM, RAM, etc. An internal error has occurred. Contact your
occurred during the scanner’s self-test. sales representative or nearest Graphtec vendor.
6.4 The Control Panel’s Red ERROR Lamp Is Flashing
Cause Remedy
The scanner was turned on with a docu- Open the cover and remove the document (see
ment left loaded inside it. Section 5.5, “Removing a Jammed Document”).
The top cover was opened during a scan- Press the control panel’s STOP button to cancel
ning operation or while a document the error state. Next, remove the document by
was left in the scanner. pressing the FORWARD/REVERSE button to
advance the document.
If the document becomes jammed. Open the cover and remove the document.
Refer to Section 5.5, “Removing a Jammed
Document.”
The document length setting made in The scanner’s Error lamp flashes when the end
Scanning Master 21+ is longer than the of the document is reached, but this does not
length of the actual document. indicate a problem with the scanner itself.
Follow the Scanning Master instructions.
6.5 The Document Isn’t Properly Fed to the Initial Scan-
ning Position
Cause Remedy
The target document is curled up, wrinkled, Load the document after placing it inside the
too thin, or otherwise poorly suited to carrier sheet provided (see Section 4.6, “Using
proper feeding. the Carrier Sheet”).
You are using the document hold-down Change the “High” setting to “Standard”, or,
unit’s “High” setting when you should be place the document in the carrier sheet
using the “Standard” setting for a thin provided as a standard accessory.
document.
Dust has accumulated on the paper Clean the paper sensors (see Section 5.4,
sensors. “Cleaning the Paper Sensors”).
The document to be scanned may be too In such cases, you should support the document
thick or heavy. with your hand when you insert it into the
scanner, or try lowering the scanning speed,
or both.
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