80 HMX6801+B2/C2 and HMX6801+B4/C4 Installation and Operation Manual
Appendix B: Troubleshooting Tips
General Troubleshooting Steps
Follow these steps in troubleshooting 6800+ product problems:
1. Review the “Common Problems and Suspected Failures” on
page 81 outlined in this chapter.
2. Search this product manual and other associated documentation for
answers to your question.
Product documentation (including manuals, online help, application
notes, erratas, product release notes, and more) can be found on our
Web site at www.broadcast.harris.com/leitch
(Support section),
along with technical support information, training information,
product downloads, and the product knowledge base.
3. Contact your Customer Service representative if, after following
these initial steps, you cannot resolve the issue.
To contact Customer Service, see “Contacting Customer Service”
on page 83.
Associated documentation for
6800+ series products can
generally be found in the
product-specific manual that
accompanies every module, in
the FR6802+ Frame
Installation and Operation
Manual, and in the 6800+
Safety Instructions and
Standards Manual.
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