HMX6801+B2/C2 and HMX6801+B4/C4 Installation and Operation Manual 83
Appendix B: Troubleshooting Tips
Frames Fail to Communicate with the PC after a Power
Failure
Have you exited the software application and restarted the PC since the
frame recovered from its power failure? To restore communications
between the PC and the frames, ensure that the frames have three or
more minutes to recover from the power failure before you exit the
application and restart the PC.
Module Does Not Seem to Work
Although the following troubleshooting tips may seem obvious, please
take the time to ensure the following:
• All appropriate rear connections are securely made
• The board is securely installed (with no bent pins)
• The frame is turned on
Contacting Customer Service
We are committed to providing round-the-clock, 24-hour service to our
customers around the world. Visit the Support section of our Web site
at www.broadcast.harris.com/leitch
for information on how to contact
the Customer Service team in your geographical region.
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