82 HMX6801+B2/C2 and HMX6801+B4/C4 Installation and Operation Manual
Appendix B: Troubleshooting Tips
+ Pilot Lite Cannot Control a Module Showing
in the Control Window
Consider these questions:
• Did you physically configure the module for local control? If so,
configure the device for remote control.
• Is the module properly seated in the frame? Check the positioning
of the module in its slot in the frame.
• Does the Control window indicate the device is “ready”? The
device may be powered off or disconnected from the network.
+ Pilot Lite Status Bar Reports “Not Ready”
+ Pilot Lite reports each device’s connection status in the status bar. If
the connection status message reads “Not Ready,” check the following:
• Is the module properly seated in the frame? Check the position of
the module in the frame.
• Is the frame connected to the network? Check the device’s network
connection.
If the status bar still reports no status or “Not Ready” for the frame or
device, try restarting + Pilot Lite.
CCS Software Application or Remote Control Panel Does
Not Communicate with Module
CCS software applications (such as Pilot, CoPilot, and Navigator) and
remote control panels require the purchase and installation of an
ICE6800+ module in an FR6802+ frame in order to communicate
remotely via Ethernet.
Alarm Query Fails When a Device Reboots
When you reboot a device connected to your PC, the alarm traffic
hitting the network may cause an alarm query request to time out and
fail. While the query does not automatically retry, it will post an “Alarm
query failed” message to the Diagnostics window.
To clear an “Alarm query failed” message, right-click inside
the Diagnostics window, and then select Refresh from the resulting
context menu.
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