48 Hayes Modem Installation Guide
General Troubleshooting
If you cannot connect an external modem to your
computer...
Make sure that you are using a modem-to-computer cable. If you
are not sure, contact the store where you bought the modem and
verify that you have the right cable.
If the modem lights are not lit...
If the modem lights are not lit, plug the modem into another outlet
to check the power. If this problem occurs with a previously
working modem, your modem may have been damaged by a
power surge over the electrical or telephone lines.
If the RD and/or SD lights come on or are flashing...
When you’re not online, your modem cable may be damaged.
Turn the modem off, disconnect the modem cable, and turn the
modem back on. If the RD or SD light is still on, you should
contact Customer Service.
If the CD or OH light remains on...
If the CD or OH lights remain on after you have disconnected your
OPTIMA Business modem, contact Customer Service. If you
cannot communicate with the modem, make sure that you have
properly installed your communication software.
To Next Page
Loading...