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6. Troubleshooting
6.1. Error Message
CP55 printer shows the error message in the LCD display when it occurs. Click the Left
button to retry or the right button to cancel an operation.
The following shows the error message on your CP55 Printer. For checking a status of
printer, please use a CardPrinterTest or CardPrinterDiagnostics in the Utilities folder of
Install CD.
Description and Countermeasures
1 Card In Error
Fail to move a card from the hopper to the printer inside.
-. Check the card thickness and adjust the card thickness control lever
-. Check cards are stuck because of static electricity
-. Clean Hopper roller and cleaning roller
2 CardMove Int Err
Fail to move a card in the printer.
-. Remove a card if the ribbon is attached
-. Check the rollers and cards, and clean them if they are polluted
-. Check the operating state of the card feeding rollers and sensors
3 CardMove Ext Err
Fail to move a card between printer and other module(flipper)
-. Check the rollers and cards, and clean them if they are polluted
-. Check the operating state of the card feeding rollers and sensors
4 Card Out Error
Fail to discharge a card after printing, encoding.
-. Remove a card if the ribbon is attached
-. Check the rollers and cards, and clean them if they are polluted
-. Check the operating state of the card feeding rollers and sensors
5 TPH UpDown Error
The Head Up/Down Motor or Sensor don’t work correctly in printing or booting up
-. Check the operating state of the Head Up/Down Motor and Sensor.
6 IC UpDown Error
The IC Head Up/Down Motor or Sensor don’t work correctly in printing, encoding
or booting up.
-. Check the state of the Cable between a module and a main board
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