HID FARGO DTC4500e User Manual (English)

Questions and Answers:

C
Christine SolisSep 4, 2025
What does '# 109 # 113 Ribbon Release Error' mean on my HID Printer?
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  tatejaniceSep 4, 2025
  If your HID Printer shows '# 109 # 113 Ribbon Release Error', it means the printer can't locate the next ribbon panel to release the ribbon from the card. First, make sure the ribbon isn't stuck to the card. If it isn't, try replacing the ribbon or recalibrating the ribbon sensor. If the ribbon is broken, tape it back onto the take-up core and manually advance to the next panel. Press the Pause button to continue.
M
michael31Aug 23, 2025
What to do if my HID FARGO DTC4500e displays 'Card in Printer'?
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  Devin ThomasAug 23, 2025
  If your HID Printer displays '# 68 Card in Printer', it means a card is stuck in the print station or card flipping area. To resolve this, carefully clear the jam and then press the Pause button to continue.
M
Mary FletcherSep 2, 2025
How to fix '# 82 Mag Jam' error on HID FARGO DTC4500e Printer?
- K
  Katie MossSep 2, 2025
  If your HID Printer is displaying '# 82 Mag Jam', it indicates that a card is jammed in the magnetic station. To resolve this, clear any cards from the magnetic station using the buttons to move the card out, then press the Pause button to continue.
M
millsgeraldAug 31, 2025
How do I fix a '# 97 Ribbon Search Error' on my HID Printer?
- D
  danielle07Sep 1, 2025
  If your HID Printer shows '# 97 Ribbon Search Error', the printer can't find the next panel correctly, possibly due to jams or breaks. Try these steps: recalibrate the ribbon sensor, check for and clear any jams or breaks. If the ribbon is broken, try taping it back onto the take-up core. If these steps don't work, replace the ribbon. Press the Pause button to continue or the ON/OFF button to cancel.
L
Luis JohnsonAug 30, 2025
What causes '# 44 Flipper Jam/ Home Error' on HID FARGO DTC4500e Printer and how to fix it?
- E
  Evan JacksonAug 31, 2025
  If your HID Printer displays '# 44 Flipper Jam/ Home Error', a card is jammed in the flipper table, or the flipper didn't position correctly. Here’s how to solve it: 1. Clear any jammed cards from the flipper table using the buttons to move the card out, then resume printing. 2. Ensure the flipper table is level when the printer is powered on. If it's at an angle, open the card output door and manually level it, then cycle the printer power to reset. 3. If the problem persists, reset the printer and retry. If the issue continues, call for technical assistance.
J
Jaclyn HallAug 29, 2025
How to resolve '# 93 Wrong Ribbon' error on HID FARGO DTC4500e?
- B
  Billy PaceAug 29, 2025
  If your HID Printer displays '# 93 Wrong Ribbon', the installed print ribbon doesn't match the ribbon type selected in the printer driver. To fix it, either change the installed print ribbon to match the driver settings, or adjust the ribbon type selected in the printer driver to match the installed ribbon. Press the Pause button to continue or the ON/OFF button to cancel.
K
Kathleen RobinsonAug 28, 2025
What causes a 'Multiple Feed' error on my HID Printer and how to resolve it?
- J
  Jenna BradleyAug 28, 2025
  If your HID Printer displays '# 70 Multiple Feed', it means multiple cards were fed into the printer at once. To fix this: * Verify the card thickness setting matches the actual card thickness. * Check for card slippage and run the printer cleaning routine if necessary. * Ensure the cleaning roller is properly installed on the ribbon cartridge. * Make sure the cards aren't sticking together. After checking, press the Pause button to continue.
S
Stephen OrtizAug 27, 2025
What does '# 99 Ribbon Error' mean on my HID FARGO DTC4500e Printer and how to fix it?
- K
  Kevin OwenAug 27, 2025
  If your HID Printer shows '# 99 Ribbon Error', this indicates the print ribbon has either broken or jammed. If the ribbon is jammed, carefully clear the jam. If the ribbon is broken, attempt a temporary fix by taping the ribbon back onto the take-up core. After addressing the issue, press the Pause button to continue or the ON/OFF button to cancel.
J
John ManningAug 27, 2025
How to fix HID FARGO DTC4500e when it is unable to feed cards?
- K
  Kenneth HarrisAug 27, 2025
  If your HID Printer is unable to feed cards (error # 81), here’s what to check: * Make sure the card thickness setting matches your cards. * Ensure the cleaning roller is correctly installed on the ribbon cartridge. * Check for card slippage and, if needed, run the printer cleaning routine. * Verify your cards are within the accepted size range. * Confirm the cards aren't sticking together. After checking these, press the Pause button to continue.
G
gjohnsonAug 25, 2025
What to do if my HID FARGO DTC4500e says 'Ribbon Out'?
- A
  Ashley HowellAug 26, 2025
  If your HID Printer shows '# 91 Ribbon Out', it means the print ribbon has run out. To solve this, install a new ribbon and press the Pause button to continue printing, or press the ON/OFF button to cancel the job.

HID FARGO DTC4500e Specifications

General

Print Technology	Dye-sublimation / Resin thermal transfer
Resolution	300 dpi
Connectivity	USB 2.0, Ethernet
Supported Card Sizes	CR-80, CR-79 adhesive back
Memory	32 MB RAM
Print Area	Edge-to-edge
Power Requirements	100-240 VAC, 50-60 Hz
Print Speed	Up to 225 cards per hour (YMCKO)
Weight	12 lbs
Card Thickness	0.009" - 0.040" / 0.2286 mm - 1.016 mm
Operating System Support	Windows 7, 8, 10
Card Capacity	100 cards (standard input hopper)

Summary

Introduction and Legal Information

Contact Information

1 Specifications

1.1 Regulatory Compliance

Details compliance with UL, CSA, FCC, CE, and environmental standards.

1.2 Safety Messages

Critical safety instructions and warnings for operating the printer safely.

1.3 Technical Specifications

Provides detailed technical specifications for the printer, including print methods, resolution, and speed.

1.4 Functional Specifications

Outlines functional aspects like print ribbons and supported card types.

2 Setup and Installation Procedures

2.1 About Moisture Condensation

Advises on preventing moisture condensation inside the printer.

2.2 Unpacking and Inspection

Guide on unpacking the printer and checking for included accessories and damage.

2.3 Print Ribbon Cartridge Installation

Step-by-step instructions for installing the print ribbon cartridge.

2.4 Placement of Blank Cards into the Input Card Hopper

Procedure for loading blank cards into the printer's input hopper.

2.5 Card Size Selection

Instructions for selecting the correct card size for the printer.

2.6 Printer Power

Steps for connecting and powering on the printer.

3 Print Driver Installation

3.1 Driver Installation Instructions

Instructions for installing the printer driver and its components.

3.2 Swift ID Installation Instructions

Information and procedures for installing and using Swift ID.

3.2.4 Printer Connected Via USB Connection

Instructions for connecting Swift ID via USB.

3.2.5 Uninstalling Swift ID

Steps to uninstall Swift ID from the printer.

3.2.6 Additional Swift ID Rules

Specific rules and behaviors related to Swift ID usage.

4 Printer Preferences

4.1 Card tab

Configuration options for card settings within Printer Preferences.

4.1.1 Configuration tab

Settings for optional features, event monitoring, and language.

4.1.2 Calibrate Ribbon tab

Procedure to calibrate the printer's ribbon sensor.

4.1.3 Clean Printer tab

Instructions for running the printer cleaning routine.

4.1.4 Advanced Settings tab

Allows adjustment of internal printer settings and firmware configurations.

4.2 Device Options tab

Options for dual-sided printing and image rotation.

4.2.1 Ribbon Type dropdown

How to select the appropriate ribbon type from a dropdown menu.

4.2.2 Selecting the Fluorescent Panel Ribbon Type

Guide to selecting and using fluorescent ribbons for added security.

4.2.3 Creating a Custom Fluorescent Image (using the YMCFKO Ribbon)

Methods for creating custom fluorescent images on cards.

4.2.4 Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Application

How to configure fluorescent data using application software.

4.3 Image Color tab

Controls image quality settings like color matching and dither.

4.4 Image Calibrate tab

Adjusts the position of the printable area on the card.

4.5 Magnetic Encoding Tab

Options for controlling the magnetic stripe encoding process.

4.5.1 Using the Magnetic Encoding Tab – ISO Standards

How to configure magnetic encoding using ISO standards.

4.5.2 Using the Magnetic Encoding Tab – Custom Encoding or Raw Binary Encoding Mode

Configuring magnetic encoding with custom or raw binary modes.

4.5.3 Reviewing the Sample String

Examples of valid magnetic stripe data strings.

4.5.4 Sending the Track Information

How track data is sent to the printer for encoding.

4.6 Overlay / Print Area tab

Controls printing and overlay for specific areas on the card.

4.7 K Panel Resin tab

Controls where the resin black (K) panel is printed.

4.8 Printer Info tab

Displays printer status, serial number, and firmware version.

5 System Overview and Troubleshooting

5.1 Sequence of Operations

Explains the printer's operational steps for troubleshooting.

5.2 Troubleshooting Steps

Covers error buttons, error messages, specific tools, and status icons for troubleshooting.

6 Firmware Upgrades

6.1 Upgrade the Printer Firmware

Step-by-step guide to updating the printer's firmware.

7 HID Global Technical Support

7.1 Reading the Serial Numbers on a FARGO Printer

How to determine the printer's manufacturing date from its serial number.

8 Appendix A

8.1 Defined Area

How to define specific areas on a card for printing or overlay.

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