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Frequently asked questions
: Q Will my thermostat still work if I lose my WiFi connection?
: A Yes, the thermostat will operate your heating and/or cooling system with or
without WiFi.
: Q How do I find the password to my router?
: A Contact the manufacturer of the router or check the router documentation.
: Q Why am I not seeing my WiFi setup page?
: A You are probably connected only to your router, not to your thermostat. Try
connecting to the thermostat again.
: Q Why isn’t my thermostat connecting to my WiFi router even though it is
very close to the thermostat?
: A Verify that the password entered for the WiFi router is correct.
: Q My thermostat is unable to register to the Total Connect Comfort website.
: A Verify that the thermostat is correctly enrolled on your home WiFi network. At
Menu > WiFi Setup, check for the WiFi signal strength icon. Verify that the
WiFi router has a good internet connection. On your computer, verify that you
can open the site at mytotalconnectcomfort.com If you cannot open the site,
switch off the internet modem for a few seconds, then power it back on.
: Q I registered on the Total Connect Comfort website but was unable to login
using my new account.
: A Check your email and ensure that you received an activation email. Follow the
instructions to activate your account and then login to the website.
: Q I have signed up on Total Connect Comfort website and have not received a
confirmation email.
: A Check for the email in your Junk or Deleted folder.
: Q Is there a way to extend the signal strength?
: A Most standard routers can be set up to be a repeater. You can also purchase
and install a WiFi repeater.
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