The e7w WAN (Wide Area Network) test is failing
If the e7w is installed in a room that is connected to the Inncom server through a wireless or wired network ,
the e7w WAN test is available to verify the installed Room Gateway device (PC502.4G for example) is
connected and communicating with the Inncom server.
Performing the WAN test from the e7w executes the following sequence:
1. The e7w broadcasts a 0x0000C commissioning request message into the room.
2. If the designated Room Gateway device in the room received the request, it forwards the request
through its associated Edge Router or Floor Bridge to the Inncom server.
3. If the Inncom server received the request, it sends a command back to the Room Gateway that
contains the Room ID value. If the e7w sees this message, it scrolls the defined Room ID value across
its display. The Room ID scrolling across the e7w indicates the WAN test passed.
Appendix 7 goes over the e7w WAN test
If you execute the e7w WAN test and do NOT see a Room ID value scroll across the display, verify the
following:
➢ There must be device in the room that is configured to be the Room Gateway. If using an e7w battery
thermostat, the room gateway will typically be a PC502.4G. Is the Room Gateway device installed,
powered and configured with the correct Room ID, PAN ID and RF Channel?
Was the Room Gateway device correctly configured via EngINN to be the Room Gateway?
Can you Ping the Room Gateway device using the e7w Pn6 (Ping) parameter (see Appendix 8)?
If using a PC502, its address should be 227.
➢ Is the e7w set to the correct Room ID, PAN ID and RF Channel? If needs to be set to the same Room ID,
PAN ID and RF Channel as the PC502/Room Gateway.
➢ The edge router or floor bridge the room gateway is supposed to communicate through is not powered ,
not connected to the network connected to the Inncom server or is not configured correctly.
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