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Desktop Dock Help
Note: The following is intended as an aid in determining whether the extended battery or the dock spare battery charging
bay may be malfunctioning.
Issue Cause Solution
Extended battery
does not fit in spare
battery charging bay.
Different manufacturer's extended battery,
or there is an object in the battery well.
Check if the battery pack is part number
FX1381BATTERY/163877-0001 (42Whr) or
FX1382BATTERY/163878-0001 (62Whr). If not,
do not use.
Remove the object from the battery well.
No extended battery
in spare battery
charging well, but the
Spare Battery
Charging bay LED is
on.
Dirt or foreign objects are in the battery
bay.
Unplug dock from AC/DC outlet. Remove any
dirt or foreign objects from battery bay.
If the LED continues to stay ON, the dock may
be defective. Return dock to an authorized
service center.
Dock is plugged into
a live outlet,
extended battery is
inserted, but LED is
OFF and no other
LEDs are on, or all
LEDs are off.
Battery pack is not making contact with
charging terminals in the spare battery bay.
Fully charged extended battery in spare
battery bay.
New battery, same result.
• Push extended battery in firmly. Do not
"slam" the battery into the spare battery bay.
• There is nothing wrong with the extended
battery or spare battery charging bay.
• New battery is fully charged.
When you first put a
fully charged
extended battery in
the spare battery
charging bay, the
RED LED comes on,
indicating the battery
is charging.
During the first few minutes, the charger
checks the extended battery for correct
voltage and charge state. During this time
the LED is RED and is continuously ON.
When charging begins, the LED is
YELLOW and is continuously ON. After
charging is complete, the LED is OFF.
There is nothing wrong with the extended
battery or spare battery charging pocket.
LED is flashing RED
at any station.
Current could not be sourced through the
extended battery due to age, exhaustion or
damage to the cell(s).
Or
The extended battery does not
communicate with the charger.
Contact Customer Support (page 14-1) for
extended battery replacement options.
The charger’s timeout period has expired. Make sure that the extended battery
temperature is within specification and retry
charging. If problem repeats, contact Customer
Support (page 14-1) for extended battery
replacement options.
Solid YELLOW LED
when extended
battery is inserted in
the dock.
The extended battery is too hot or too cold
to charge.
Remove extended battery from the spare
battery charging bay and allow it to adjust to
room temperature.
If the battery is left in the dock, it will cool down
or warm to a temperature upon which the dock
will begin the charge cycle. However, depending
on the temperature of the battery, it may take 2-
3 hours to adjust. The battery can cool down
faster if the battery is not in the battery well.
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