HP 260 G2 User Manual

Table 6-2 Solving Network Problems (continued)
Network status link light never ashes.
NOTE: The network status light is supposed to ash when there is network activity.
Cause Solution
To access Device Manager in Windows 10, type device
manager in the taskbar search box, and then select Device
Manager
from the list of applications.
Network controller is disabled.
1.
Run Computer Setup and enable network controller.
2.
Enable the network controller in the operating system using
Device Manager.
To access Device Manager in Windows 7, click Start, select
Control Panel, and then select Device Manager.
To access Device Manager in Windows 10, type device
manager in the taskbar search box, and then select Device
Manager from the list of applications.
Network driver is not properly loaded. Reinstall network drivers.
System cannot autosense the network. Disable auto-sensing capabilities and force the system into the
correct operating mode.
Diagnostics reports a failure.
Cause Solution
The cable is not securely connected. Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely attached
to the correct device.
The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.
There is a problem with the cable or a device at the other end of
the cable.
Ensure that the cable and device at the other end are operating
correctly.
The network controller is defective. Contact an authorized service provider.
Diagnostics passes, but the computer does not communicate with the network.
Cause Solution
Network drivers are not loaded, or driver parameters do not
match current conguration.
Make sure the network drivers are loaded and that the driver
parameters match the conguration of the network controller.
Make sure the correct network client and protocol is installed.
The network controller is not congured for this computer. Select the Network and Sharing Center icon in the Control Panel
and congure the network controller.
To access Control Panel in Windows 7, click Start, and then select
Control Panel.
To access Control Panel in Windows 10, type control panel in
the taskbar search box, and then select Control Panel from the
list of applications.
68 Chapter 6 Troubleshooting without diagnostics

HP 260 G2 Specifications

General

Tcase	- °C
Bus type	OPI
Stepping	D1
Tjunction	100 °C
Processor cache	2 MB
Processor cores	2
Processor family	Intel® Pentium®
Processor series	Intel Pentium 4000 series for Mobile
Processor socket	LGA 1356 (Socket B2)
Processor threads	4
Processor codename	Skylake
Number of QPI links	-
Processor frequency	2.1 GHz
Processor cache type	Smart Cache
Configurable TDP-down	10 W
Processor lithography	14 nm
Processor manufacturer	Intel
PCI Express slots version	2.0
Processor operating modes	64-bit
ECC supported by processor	No
PCI Express configurations	1x4, 4x1
Thermal Design Power (TDP)	15 W
Number of processors installed	1
Maximum number of PCI Express lanes	10
Memory types supported by processor	DDR3L-SDRAM, LPDDR3-SDRAM, DDR4-SDRAM
Memory voltage supported by processor	- V
Memory clock speeds supported by processor	1866, 2133, 1600 MHz
Memory bandwidth supported by processor (max)	34.1 GB/s
Maximum internal memory supported by processor	32 GB
On-board graphics card ID	1916
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics 510
Graphics card Open GL support	Yes
On-board graphics card family	Intel® HD Graphics
Maximum on-board graphics card memory	1.74 GB
On-board graphics card OpenGL version	4.4
On-board graphics card base frequency	300 MHz
On-board graphics card DirectX version	12.0
On-board graphics card dynamic frequency (max)	950 MHz
Number of displays supported (on-board graphics)	3
Processor code	SR2EX
Processor ARK ID	89611
Processor package size	42 X 24 mm
Supported instruction sets	SSE4.1, SSE4.2
Intel Secure Key Technology version	1.00
Intel Stable Image Platform Program (SIPP) version	0.00
Memory slots	2x SO-DIMM
Internal memory	4 GB
Memory channels	Dual-channel
Memory clock speed	2133 MHz
Internal memory type	DDR4-SDRAM
Memory layout (slots x size)	1 x 4 GB
Sustainability certificates	EPEAT Gold, ENERGY STAR
Power supply	65 W
Audio chip	Realtek ALC221
Product type	Mini PC
Chassis type	Desktop
Product color	Black
Country of origin	China
HDMI version	1.4
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Thunderbolt 3 ports quantity	0
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Operating system installed	FreeDOS
HDD speed	5400 RPM
HDD interface	SATA
Storage media	HDD
Total storage capacity	500 GB

Weight and Dimensions

Depth	175 mm
Width	177 mm
Height	34 mm
Weight	1050 g