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6 Customer replaceable units

This chapter describes customer replaceable units. Information about initial enclosure installation,

ESD protection, and common replacement procedures is also included.

Customer self repair (CSR)

Table 30 (page 103) identifies which hardware components are customer replaceable. Using

WEBES, ISEE or other diagnostic tools, a support specialist will work with you to diagnose and

assess whether a replacement component is required to address a system problem. The specialist

will also help you determine whether you can perform the replacement.

Parts only warranty service

Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts

only warranty service, HP will provide replacement parts free of charge.

For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace

these parts, you will be charged for travel and labor costs.

Best practices for replacing hardware components

The following information will help you replace the hardware components on your storage system

successfully.

CAUTION: Removing a component significantly changes the air flow within the enclosure. All

components must be installed for the enclosure to cool properly. If a component fails, leave it in

place in the enclosure until a new component is available to install.

Component replacement videos

To assist you in replacing the components, videos have been produced of the procedures. You

can view the videos at the following website.

http://www.hp.com/go/sml

Verifying component failure

• Consult HP technical support to verify that the hardware component has failed and that you

are authorized to replace it yourself.

• Additional hardware failures can complicate component replacement. Check HP Command

View EVA and/or HP remote support software as follows to detect any additional hardware

problems:

◦ When you have confirmed that a component replacement is required, you may want to

clear the Real Time Monitoring view. This makes it easier to identify additional hardware

problems that may occur while waiting for the replacement part.

◦ Before installing the replacement part, check the Real Time Monitoring view for any new

hardware problems. If additional hardware problems have occurred, contact HP support

before replacing the component.

◦ See the HP remote support software online help for additional information.

Procuring the spare part

Parts have a nine-character spare component number on their label (Figure 37 (page 103)). The

first six characters (123479) identify the element; the last three characters (002) define the revision

102 Customer replaceable units

HP 6100 User Manual

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