HP D300 - Page 68

HP D300 Digital Dispenser
68
Table 6-1 Error message guide
Error message text
Error message title
Recommended action
Unable to load this configuration: no well plate
information was found in the file.
Excel Configuration Load
Error
Ensure that the file that is opened is an
.xls configuration file from the HP D300
Digital Dispenser, and that it has not
been altered.
Unable to move to destination due to possible
obstructions. Ensure there are none and that the
well plate, if present, is seated properly, and
then re-home.
Unable to Move
Ensure that nothing is obstructing the
motion of the destination plate holder.
Restart the software if retry fails.
Unable to move to the static bar position. (Could
not move to destination.)
Move to Static Bar Error
Ensure that nothing is obstructing the
motion of the destination plate holder.
Restart the software if retry fails.
Unable to move to the static bar position. (Lost
comms?)
Move to Static Bar Error
Ensure that nothing is obstructing the
motion of the destination plate holder
and restart the software.
Unable to move to this location. Ensure there are
no obstructions and that the well plate is seated
properly.
Stage Motion Error
Ensure that nothing is obstructing the
motion of the destination plate holder.
Restart the software if retry fails.
Unable to open the operating manual 'HP D300
Digital Dispenser Operating Manual.pdf'
(Do you have a PDF reader installed?)
No Manual Found
Install Adobe Acrobat Reader if it is not
already installed on your computer.
Ensure that the HP D300 Digital
Dispenser Operating Manual.pdf file is
the same directory as the D300
software .exe file. (Right-click on the
desktop shortcut and select Properties
to determine the location of the .exe
file.)
Unable to open this file (is it locked or being
used by another program?).
File Access Error
Ensure that the file is not being used by
another program.
Unable to open this file. (Is it locked or being
used by another program?)
Excel Configuration Load
Error
Ensure that the file is not being used by
another program.
Unable to read the entire program file.
Program File Read Error
Close the software and reinstall the HP
D300 Digital Dispenser software from
the installation CD.
Unable to retract the pogos. (Could not move to
destination.)
Pogo Retraction Error
Ensure that nothing is obstructing the
motion of the pogo mechanism and that
the Dispensehead Cassette is seated
properly. Restart the software if retry
fails.
Unable to retract the pogos. (Lost comms?)
Pogo Retraction Error
Ensure that nothing is obstructing the
motion of the pogo mechanism, and
restart the software.