Generating static electricity .............................................................................................................. 32
Preventing electrostatic damage to equipment ............................................................................... 32
Personal grounding methods and equipment .................................................................................. 33
Grounding the work area ................................................................................................................... 33
Recommended materials and equipment ........................................................................................ 33
Packaging and transporting guidelines .............................................................................................................. 34
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 35
Component replacement procedures .................................................................................................................. 35
Preparation for disassembly ............................................................................................................. 35
Kickstand ........................................................................................................................................... 35
6 Removal and replacement procedures for authorized service provider parts .................................................... 37
Component replacement procedures .................................................................................................................. 37
Display panel ..................................................................................................................................... 38
Battery ............................................................................................................................................... 42
Solid-state drive ................................................................................................................................ 44
SIM card holder board ....................................................................................................................... 45
Kickstand hinges ............................................................................................................................... 46
WWAN module (select products only) ............................................................................................... 47
POGO connector ................................................................................................................................ 49
Camera module ................................................................................................................................. 50
Speakers with antennas .................................................................................................................... 52
Power button board .......................................................................................................................... 58
Volume board .................................................................................................................................... 59
System board .................................................................................................................................... 60
Heat sink with fan .............................................................................................................................. 64
Fingerprint reader board ................................................................................................................... 66
7 Backing up, restoring, and recovering ........................................................................................................... 67
Backing up information and creating recovery media ........................................................................................ 67
Using Windows tools ......................................................................................................................... 67
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 67
Restoring and recovery ........................................................................................................................................ 68
Restoring, resetting, and refreshing using Windows tools .............................................................. 68
Recovering using HP Recovery media ............................................................................................... 68
Changing the computer boot order ................................................................................................... 68
Using HP Sure Recover (select products only) .................................................................................. 69
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