HP EliteOne G5 Service Manual

5 Computer Setup (F10) Utility ........................................................................................................................ 65
Computer Setup (F10) Utilities ............................................................................................................................ 65
Using Computer Setup (F10) Utilities ................................................................................................ 65
Computer Setup–Main ....................................................................................................................... 67
Computer Setup—Security ............................................................................................................... 69
Computer Setup—Advanced ............................................................................................................. 73
Recovering the conguration settings ................................................................................................................ 79
6 Using HP PC Hardware Diagnostics ................................................................................................................ 80
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 80
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 80
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 81
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 81
Installing HP PC Hardware Diagnostics Windows ............................................................................. 81
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 81
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 82
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 82
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 82
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 82
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 83
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 83
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 83
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 83
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 83
7 Troubleshooting without diagnostics ............................................................................................................ 85
Safety and comfort .............................................................................................................................................. 85
Before you call for technical support .................................................................................................................. 85
Helpful hints ........................................................................................................................................................ 86
Solving general problems .................................................................................................................................... 87
Solving power problems ...................................................................................................................................... 90
Solving hard drive problems ................................................................................................................................ 91
Solving audio problems ....................................................................................................................................... 93
Solving printer problems ..................................................................................................................................... 94
Solving keyboard and mouse problems .............................................................................................................. 95
Solving hardware installation problems ............................................................................................................. 96
Solving network problems .................................................................................................................................. 97
Solving memory problems .................................................................................................................................. 99
vii

HP EliteOne G5 Specifications

General

Chipset	Intel Q370
Memory	Up to 64GB DDR4
Storage	Up to 2TB HDD or 1TB SSD
Graphics	Intel UHD Graphics 630
Display	23.8"
Audio	Bang & Olufsen
Networking	Bluetooth 5.0
Ports	USB 3.1
Operating System	Windows 10 Pro
CPU	Intel Core i5/i7 (9th Gen)