8 Support and other resources
Contacting HP
Information to collect before you contact HP
NOTE: HP recommends that you record any changes that you make to your system, as well as
how the changes affect system behavior.
1. Collect the following information:
• Technical support registration number (if applicable)
• Failure symptoms and error indications (LEDs and messages)
• A log of the current SEL and FPL contents
• The sysrev output from the iLO 3 MP by using the df -all -nc command
• The commands sysrev and df -all -nc deliver output from the iLO 3 MP:CM
prompt.
• The model number of your server (for example, rx2800 i4)
• The product number of your server, which is on the identification label at the front of the
unit
• The serial number of your server, which is on the identification label.
• Add-on boards or additional hardware installed in the server
2. Be familiar with your system configuration:
• Are you using the LAN, RS-232, or web interface to monitor the server?
• How many processors, DIMMs, and PCI cards have been installed?
• What versions of processor, memory, and PCI cards are used, and where are they
installed?
• What accessories are installed?
3. Determine the following:
• Which firmware versions are in use?
• When did the issue start?
• Have recent changes been made to the system?
• Which OS and revision level is in use?
HP Confidential132 Support and other resources
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