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Chapter 5

Troubleshooting

Troubleshooting Using Offline Support Tools

You can use offline support tools to troubleshoot your hp Integrity rx4640 Server.

• Offline Diagnostic Environment (ODE)—available on IPF Offline Diagnostics on the resource CD that

comes with your HP Server.

• e-Diagtools—available from IPF Offline Diagnostics on the resource CD that comes with your server.

NOTE For machines using HP-UX the HP service partition is not available and the IPF Offline

Diagnostics CD must be used.

• Management Processor (MP) event logs—available by logging on to the management processor via the

MP LAN or MP remote serial connectors.

Offline Diagnostic Environment (ODE)

ODE is used to evaluate specific hardware components via a command line interface. To access ODE from the

IPF Offline Diagnostics CD, perform the following steps:

Step 1. Power on your HP Server and insert the IPF Offline Diagnostics CD.

Step 2. Do not permit the server to boot into an operating system and at the EFI boot manager, select EFI

shell.

Step 3. Determine the file system that represents the CD and enter the appropriate command to access the

CD.

e-Diagtools

e-Diagtools is used to evaluate the hardware integrity of your HP Server. To access e-Diagtools from the IPF

Offline Diagnostics CD, perform the following steps:

Step 1. Power on your HP Server and insert the IPF Offline Diagnostics CD.

Step 2. Do not permit the server to boot into an operating system and at the EFI boot manager, select EFI

shell.

Step 3. Determine the file system that represents the CD and enter the appropriate command to access the

CD.

Step 4. After accessing the CD diagnostic menu, launch e-Diagtools for IPF and run the basic and

advanced tests according to the menus.

Figure 5-4 Offline Diagnostic Main Menu

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****** Offline Diagnostic Environment ******

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HP Integrity rx4640 Operation Guide

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