9 Solve problems .......................................................................................................................................... 127
Customer support .............................................................................................................................................. 128
Control panel help system (touchscreen models only) .................................................................................... 129
Restore the factory-set defaults ...................................................................................................................... 130
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ...................... 131
Change the “Very Low” settings ..................................................................................................... 131
For printers with fax capability .................................................................................... 132
Order supplies ................................................................................................................................. 132
Printer does not pick up paper or misfeeds ...................................................................................................... 133
Introduction ..................................................................................................................................... 133
The printer does not pick up paper ................................................................................................. 133
The printer picks up multiple sheets of paper ............................................................................... 134
The document feeder jams, skews, or picks up multiple sheets of paper .................................... 135
Clear paper jams ................................................................................................................................................ 137
Introduction ..................................................................................................................................... 137
Jam locations .................................................................................................................................. 137
Experiencing frequent or recurring paper jams? ............................................................................ 138
Clear jams in the document feeder ................................................................................................. 140
Clear jams in the Main input tray .................................................................................................... 143
Clear jams in the toner-cartridge area ........................................................................................... 148
Clear jams in the output bin ............................................................................................................ 152
Clear jams in the duplexer .............................................................................................................. 155
Clean the ADF replaceable film assembly ......................................................................................................... 159
Improve print quality ......................................................................................................................................... 161
Introduction ..................................................................................................................................... 161
Print from a different software program ....................................................................................... 161
Check the paper-type setting for the print job ............................................................................... 161
Check the paper type setting (Windows) ..................................................................... 161
Check the paper type setting (OS X) ............................................................................. 162
Check toner-cartridge status .......................................................................................................... 162
Clean the printer ............................................................................................................................. 163
Print a cleaning page .................................................................................................... 163
Check the scanner glass for dirt and smudges ............................................................ 164
Visually inspect the toner cartridge and imaging drum ................................................................. 164
Check paper and the printing environment .................................................................................... 165
Step one: Use paper that meets HP specifications ...................................................... 165
Step two: Check the environment ................................................................................ 165
Step three: Set the individual tray alignment .............................................................. 165
Try a different print driver .............................................................................................................. 166
Check the EconoMode settings ....................................................................................................... 167
Adjust Print Density ........................................................................................................................ 168
viii ENWW
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