Swelling or deformation of notebook
battery
13
To protect your hardware from potential damage, HP recommends that if you are experiencing battery
swelling, stop using the notebook until you can replace the battery.
You can contact HP to understand what battery replacement options are available. To learn
more about Lithium-ion batteries and the factors that can accelerate battery swelling, see
https://support.hp.com/us-en/document/ish_6824662-6824706-16.
Swollen notebook batteries
You might notice that your notebook battery has become somewhat deformed or swollen over time.
In some cases, the battery swelling might be significant enough to impact other components of the
system including the touchpad, keyboard, and chassis.
Swollen battery is not a safety issue
A swollen battery does not present a safety issue. It is the result of the generation of gases per the
normal degradation of the battery cell over time.
HP has worked closely with our battery cell suppliers and third-party industry experts to help minimize
the potential for HP batteries to swell over time and to identify that swollen batteries are not a safety
issue.
Discontinue using a swollen battery
To protect your hardware from potential damage, HP recommends that, if you are experiencing battery
swelling, you stop using the notebook until the battery can be replaced.
You can contact https://www.hp.com/go/contacthp to understand what battery replacement options are
available.
Replace a swollen battery
If a battery is under warranty, HP will replace the battery per the terms and conditions of the HP
Worldwide Limited Warranty or applicable HP Care Packs.
For batteries no longer under warranty, contact HP to purchase a genuine HP replacement battery.
Minimize battery swelling
Multiple factors can accelerate battery swelling.
To help mitigate battery swelling over time, you can use either HP Adaptive Battery Optimizer (consumer
notebooks) or HP Battery Health Manager (commercial notebooks) settings to improve battery longevity
and performance for various use scenarios.
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Chapter 13 Swelling or deformation of notebook battery
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