Troubleshooting resourcesTroubleshooting resources
Troubleshooting resources are available for HPE Gen11 server products in the following documents:
Troubleshooting Guide for HPE ProLiant Gen11 servers provides procedures for resolving common problems and comprehensive
courses of action for fault isolation and identification, issue resolution, and software maintenance.
Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen11 servers and HPE Synergy provides IML
messages and associated troubleshooting information to resolve critical and cautionary IML events.
To access troubleshooting resources for your product, see the Hewlett Packard Enterprise websiteHewlett Packard Enterprise website .
System battery replacementSystem battery replacement
If the server no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock.
Under normal use, battery life is 5–10 years.
SubtopicsSubtopics
System battery informationSystem battery information
Removing and replacing the system batteryRemoving and replacing the system battery
System battery informationSystem battery information
The server contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery that provides power to the real-
time clock.
WARNING:WARNING: If this battery is not properly handled, a risk of fire or burning exists. To reduce the risk of personal injury:
Do not attempt to recharge the battery.
Do not expose the battery to temperatures higher than 60°C (140°F).
Do not expose the battery to low air pressure as it might lead to explosion or leakage of flammable liquid or gas.
Do not disassemble, crush, puncture, short external contacts, or dispose of the battery in fire or water.
Removing and replacing the system batteryRemoving and replacing the system battery
About this taskAbout this task
IMPORTANT:IMPORTANT: After replacing the system battery and applying power, wait for 10 minutes before powering on the server.
This lead time is required for the server to reset and reinitialize the iLO configuration settings stored in SRAM.
ProcedureProcedure
1. Power down the server.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
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