12. Decode driver errors.
13. Check application event logs
.
14. Check if you have a Netware operating system issue
.
15. Check if you have a Tapeware software issue
.
16. Check if you have a Colorado Backup issue
.
17. Check if you have an Arcserve issue
.
18. HP Support contact details
.
Software/application troubleshooting details
Run Device Analysis test in Library and Tape Tools
Action recommended
Additional
information
Run the Device Analysis Test in HP Library and Tape Tools
(L&TT). Follow any troubleshooting given with the test
results.
NOTE:
Due to issues in development Library and Tape
Tools cannot be reliably used to diagnose potential
issues with the DAT 40 Hotplug drive (Q1546A
only). This problem is currently being investigated
and will be corrected in the next revision of Library
and Tape tools. This note will be updated once the
problem has been corrected but until then do not
use Library and Tape Tools to diagnose issues with
this product.
This problem only relates to the Q1546A product, no other
DAT 40 variants are affected.
Click here for
information on HP
Library and Tape
Tools.
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Check driver is correct and installed
Action recommended Additional information
Check driver is correct and
installed.
Click here for information on drivers and
operating systems.
Back to Start of Section
Back to Top
If NT4 - check driver location in the operating system
Action recommended Additional information
Check operating system drivers in the
winnt/system32/drivers directory.
Click here for information on tape
drive detection and other
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