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HP StorageWorks DAT Series User Manual

HP StorageWorks DAT Series
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Action recommended Additional information
considerations in Windows NT4 and
2000 operating systems.
Compare driver properties like version
and file size with the correct downloaded
version from the hp.com Web site.
Click here for information on drivers
and operating systems.
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If NT4 - check SCSI connectivity
Action recommended Additional information
Check Control Panel, then
SCSI Adapters.
Click here for information on tape drive
detection and other considerations in
Windows NT4 and 2000 operating systems.
Select the correct SCSI adapter
and check that the tape device
can be seen.
Click here for information on tape drive
detection and other considerations in
Windows NT4 and 2000 operating systems.
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If NT4 - check tape device detected by operating system
Action recommended Additional information
Check the tape devices icon in the
Control Panel, to display the tape
drive model or type.
(Select Detect to rescan the bus
for attached tape devices).
Click here for information on tape drive
detection and other considerations in
Windows NT4 and 2000 operating
systems.
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If NT4 - check if native driver is loaded
Action recommended Additional information
Check the Drivers tab to see if a native
driver is listed. If a driver is loaded here
then be aware that this will not suffice
for ISV backup software such as
ARCserve and Backup Exec. Check the
properties of the driver to confirm.
Click here for information on tape
drive detection and other
considerations in Windows NT4 and
2000 operating systems.
Check Control Panel, Devices to check
if a device driver is loaded.
Click here for information on tape
drive detection and other
considerations in Windows NT4 and
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HP StorageWorks DAT Series Specifications

General IconGeneral
BrandHP
ModelStorageWorks DAT Series
CategoryStorage
LanguageEnglish

Summary

Software/application issue

Run Library and Tape Tools Device Analysis

Run the Device Analysis Test in HP Library and Tape Tools (L&TT).

Check driver and OS configuration

Verify driver installation, OS compatibility, and system settings.

Analyze error logs and software issues

Decode driver errors, check event logs, and troubleshoot software compatibility.

LEDs issue

Interpret front panel LED status

Verify front panel LEDs to diagnose drive status and issues.

Troubleshoot specific LED error conditions

Diagnose issues for off, flashing, or constantly lit LEDs (Clean, Tape).

Back-up issue

Run Library and Tape Tools for backup diagnostics

Use L&TT for Device Analysis, Read/Write, and Media Validation Tests.

Verify backup configuration, media, and logs

Check media, logs, schedule, software compatibility, and drive cleaning.

Restore issues

Check data availability and media integrity

Verify data on tape, media condition, and drive cleaning.

Run Library and Tape Tools for restore diagnostics

Use L&TT for Device Analysis and Media Validation Tests for restore issues.

Stuck tape issue

Attempt manual and forced tape ejection

Use manual and forced eject methods to remove stuck tape.

Troubleshoot drive power, configuration, and software

Power cycle, check SCSI/HBA/driver config, and software commands.

Hung drive issue

Use Library and Tape Tools for connectivity

Use L&TT to check connectivity to a hung drive.

Troubleshoot drive power, configuration, and hardware

Power cycle, check SCSI/HBA/driver config, inspect cables, test in another system.

Media issue

Check correct media and perform validation test

Verify correct DDS media usage and perform L&TT validation.

Inspect media for damage and check drive cleaning

Examine media for damage and ensure the drive is cleaned regularly.

Troubleshoot media usage and LED status

Address issues from high media usage and flashing Clean LED.

Performance issue

Check performance using HPTapePerf

Measure tape drive performance using HPTapePerf tool.

Run Library and Tape Tools for performance checks

Use L&TT for drive analysis and read/write tests for performance.

Capacity loss issue

Check compression and media type

Verify drive compression ratio and correct media type.

Check file system for compression limitations

Understand file system limitations for compressing specific file types.

Load/unload issue

Check media loading and ejection process

Verify media loads correctly and ejects after insertion.

Troubleshoot media stuck in drive

Diagnose media stuck due to door issues or repeated eject attempts.

Installation/configuration issue

Verify system and software compatibility

Check tape drive, server, OS, and software compatibility.

Check driver status and connectivity

Verify driver is loaded and check connectivity with L&TT.

Read/write issue

Run Library and Tape Tools diagnostic tests

Use L&TT Device Analysis, Read/Write, and Media Validation tests.

Check drive cleaning and firmware status

Ensure the drive is clean and running the latest firmware.

Broken/wrong/missing part issue

Find part numbers and compatibility information

Access drive part numbers and compatibility matrix.

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