Table 15: Remote Support settings
Setting Description
Remote support level Describes the level of support configured on the
StoreVirtual appliance:
• Passive (default) – Allows events to be sent out
but does not permit inbound queries.
• No support – No events are sent out and does not
permit inbound queries (Remote Support is
disabled).
Allow contact from HPE and authorized
representatives.
If you select Yes, Hewlett Packard Enterprise and
partners may contact you to discuss optimization
options for your storage system. These options are
based on alerts and log file data that is sent with
Remote Support.
Additionally, Hewlett Packard Enterprise will continue
to contact you for support as needed, based on the
events sent with Remote Support.
If you select No, Hewlett Packard Enterprise and
partners will not contact you based on the data sent
back from Remote Support. If Remote Support is
disabled, then HPE support will not contact you
based on automated cases.
Target HPE server The HPE server that receives the event messages.
The server is automatically populated and must not
be changed unless you have a specific reason to do
so.
Support from Select who will provide support: HPE Direct or HPE
Partner. If you select HPE Partner, enter the Partner
ID in the appropriate field.
Support Identifier Enables viewing the storage device in the StoreFront
Remote Manager
For more information, see https://
www.storefrontremote.com/.
Custom delivery ID Customer-entered custom delivery ID
NOTE:
If you select Passive in the Remote support level field, you must complete the other fields. If you
select No Support, you do not have to complete any other fields.
Remote support 83
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