Solving Problems
Startup Guide 4–7
Is Software Functioning Abnormally?
If your software becomes unresponsive or responds abnormally:
■ Restart the tablet PC.
■ Run a virus scan.
❏ For information about obtaining antivirus software, see
the “Protecting the Tablet PC Against Viruses” section in
Chapter 3.
❏ For information about running a virus scan, refer to the
Help file within the antivirus software.
■ Reinstall the software.
❏ If you plan to use an optional tablet PC Docking Station
and a standard USB keyboard during the reinstallation,
connect the keyboard to the tablet PC, not to the Docking
Station.
❏ To reinstall software that was not preloaded or
preinstalled, follow the instructions in the documentation
included with the software.
Using HP Help and Support
HP Help and Support provides a comprehensive online resource
tool that can be used for the following:
■ Troubleshooting
■ Downloading the latest drivers, utilities, and other software
updates for your tablet PC
■ Initiating an online service event with an HP support
specialist
■ Obtaining information about your tablet PC such as
specifications, white papers, customer advisories, and all
documentation included with your tablet PC
■ Subscribing to the HP Support Software CD
334201-001.book Page 7 Tuesday, August 19, 2003 11:17 AM
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