Determining the current BIOS version .............................................................................................. 55
Upgrading BIOS ................................................................................................................................. 56
Upgrading device drivers ..................................................................................................................................... 56
9 Diagnostics and minor troubleshooting ......................................................................................................... 57
Calling support ..................................................................................................................................................... 57
Locating ID labels ................................................................................................................................................ 58
Locating warranty information ........................................................................................................................... 59
HP troubleshooting resources and tools ............................................................................................................ 59
Online support ................................................................................................................................... 59
HP Support Center .......................................................................................................... 59
HP Chat Support .............................................................................................................. 59
Customer Advisories, Customer and Security Bulletins, and Customer Notices ........... 60
Product Change Notifications ...................................................................... 60
Helpful hints ...................................................................................................................................... 61
At startup ........................................................................................................................ 61
During operation ............................................................................................................. 61
Customer Self Repair ...................................................................................................... 62
More troubleshooting options ........................................................................................ 62
10 Routine Care .............................................................................................................................................. 63
General cleaning safety precautions .................................................................................................................. 63
Cleaning products ................................................................................................................................................ 63
Cleaning the chassis ............................................................................................................................................ 64
Cleaning the keyboard ......................................................................................................................................... 64
Cleaning the monitor ........................................................................................................................................... 64
Cleaning the mouse ............................................................................................................................................. 65
11 Accessibility .............................................................................................................................................. 66
Supported assistive technologies ....................................................................................................................... 66
Contacting support .............................................................................................................................................. 66
Index ............................................................................................................................................................. 67
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