eSpace IAD
Troubleshooting
2 Analyzing and Rectifying Faults
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
Select a package from the IPFAX drop-down list box, and add the package.
Step 5 Run the #mgcp soft-parameter fax-mode 711v2 mgc-type zte command to configure the
faxing mode on the IAD.
Step 6 If the fault persists after you perform the preceding operations, contact Huawei technical
support.
----End
2.2.3 Fax Machines Connected to the Counter Work Improperly
Symptom
Network:
Softswitch-IAD-Counter-Fax machine
A fax machine connected to the IAD through the counter cannot receive or send faxes
properly.
Cause
The possible causes are as follows:
Poor bearer network performance
Inconsistent faxing modes
Incorrect softswitch type
Cable loss
Solution
Step 1 Ping the softswitch IP address to check the delay time and packet loss.
If the delay time is too long and packet loss occurs, the bearer network performance is
poor. Verify the network connection.
If the network is normal, go to Step 2.
Step 2 Check the consistency between the faxing modes of the softswitch and IAD.
Consult related personnel about the method for viewing the softswitch faxing mode.
To view the IAD faxing mode, proceed as follows:
1. Run the display protocol-mode command to view the protocol used by the IAD.
2. If MGCP is used, run the display mgcp soft-parameter command to view the faxing
mode. If the faxing mode is different from that of the softswitch, run the mgcp
soft-parameter fax-mode command to change the faxing mode. If the faxing modes are
the same, go to Step 3.
3. If SIP is used, run the display sip send-capability command to view the faxing mode. If
the faxing mode is different from that of the softswitch, run the sip send-capability fax
pri command to change the faxing mode. If the faxing modes are the same, go to Step 3.
Step 3 Check the softswitch manufacturer and the softswitch type of the IAD.
1. Run the display protocol-mode command to view the protocol used by the IAD.
To Next Page
Loading...
