eSpace IAD
Troubleshooting
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
1.2 Precautions
This topic describes the precautions for troubleshooting.
Before locating and troubleshooting faults, you must read and observe the following
precautions:
Strictly comply with the operation and industry rules and regulations to ensure safety of
personnel and devices.
Observe anti-static safety measures (for example, wear anti-static wrist straps).
Record details about all the faults that occur during maintenance.
Record all the important operations, for example, restarting a process and restoring
factory settings. An important operation must be performed by qualified operators after
the related data is backed up and proper measures are provided against security and
emergency events.
1.3 Troubleshooting Process
This topic describes the IAD troubleshooting process.
The IAD troubleshooting process involves collecting fault information, rectifying faults,
verifying fault rectification, compiling troubleshooting reports, and obtaining Huawei
technical support.
Figure 1-1 shows the troubleshooting flowchart.
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