Huawei eSpace IAD - Card Swiping Process Takes Long Time on the POS Device Connected to the IAD208 E(M); What Should I Do if the IAD Fails to Register with the UAP3300

eSpace IAD
Troubleshooting
2 Analyzing and Rectifying Faults
Issue 02 (2012-02-29)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
50

If no, go to Step 5.
Step 5 Contact Huawei technical support.
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2.3.14 Card Swiping Process Takes Long Time on the POS Device
Connected to the IAD208E(M)
Symptom
Network: POS-IAD208E(M)-SoftCo9500-SBC-IMS
The point of sale (POS) device connected to the IAD takes 30 to 40 seconds to complete the
card swiping process.
Cause
The possible causes are as follows:

No digitmap is available for the card swiping number. The number is not reported until
timeout.

The network quality is poor.

The card swiping server is faulty.
Solution
Step 1 Run the display sip digitmap command to check whether the digitmap is configured for card
swiping numbers. If no, configure the digitmap, and verify that the fault is rectified.
Step 2 Capture network packets to analyze slow and fast card swiping processes. Verify that the IAD
processing mechanism is the same, and no packet loss, delay, or jitter occurs.
Step 3 Verify that the card swiping server runs properly on the core network. If the server always
responds to the connection request after several swiping attempts, the card swiping process is
slow.
Step 4 Check whether the fault is rectified.

If yes, the procedure ends.

If no, go to Step 5.
Step 5 Contact Huawei technical support.
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2.3.15 What should I do if the IAD fails to register with the
UAP3300?
Symptom
IAD users fail to register with the UAP3300.