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Huawei Mate7 Smartphone

FAQs Contents

Issue 01 (2014-09-04) Huawei

Proprietary and Confidential

iii

Contents

About This Document ............................................................................................................... ii

1 Hardware and installation ...................................................................................................... 1

1.1 What can I do if my phone runs out of power quickly? ................................................................................................ 1

1.2 How do I tell that my phone is fully charged? .............................................................................................................. 2

1.3 What can I do if my phone can't properly display the battery level? ............................................................................ 2

1.4 What can I do if my phone fails to be charged? ............................................................................................................ 2

2 Screen and display ................................................................................................................... 3

2.1 What can I do if I forget the screen unlock password or pattern? ................................................................................. 3

2.2 What can I do if the touchscreen doesn't work? ............................................................................................................ 3

2.3 Why does the screen automatically turn off? ................................................................................................................ 4

2.4 Why does my wallpaper automatically scroll when I switch between different home screens? ................................... 4

2.5 What can I do if the switch shortcuts are hidden? ........................................................................................................ 5

2.6 How do I change the system font style and size? ......................................................................................................... 6

2.7 What can I do if my phone's tilt sensor fails to work properly? .................................................................................... 6

3 System settings and update .................................................................................................... 7

3.1 What can I do if my phone can't properly power on? ................................................................................................... 7

3.2 What can I do if my phone breaks down? ..................................................................................................................... 7

3.3 What can I do if my phone automatically powers off or restarts?................................................................................. 8

3.4 What can I do if my phone can't receive signals? ......................................................................................................... 8

3.5 What can I do if my phone generates excessive heat? .................................................................................................. 9

3.6 How do I update my phone? ......................................................................................................................................... 9

3.7 What can I do if my phone update fails? .................................................................................................................... 10

3.8 What can I do if my phone runs slowly? .................................................................................................................... 11

3.9 What data will be erased if I restore my phone to its factory settings? ....................................................................... 13

3.10 How do I exit safe mode? ......................................................................................................................................... 13

4 Network and data transmission ........................................................................................... 14

4.1 How do I turn on and off a 4G network? .................................................................................................................... 14

4.2 What can I do if my phone can't find a 4G network after I turned it on? .................................................................... 14

4.3 Where can I view the 4G traffic? ................................................................................................................................ 14

4.4 What can I do if I can't access the Internet after my data service is turned on? .......................................................... 15

4.5 What can I do if my mobile data connection constantly disconnects? ........................................................................ 15