Universal Serial Bus (USB) port problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
A USB device does not work.
1. Run USB diagnostics (see “Running the diagnostic programs” on page 74).
2. Make sure that:
v The correct USB device driver is installed.
v The operating system supports USB devices.
3. Make sure that the USB configuration options are set correctly in the Setup
utility program.
4. If you are using a USB hub, disconnect the USB device from the hub and
connect it directly to the server.
68 System x3200 M3 Types 7327 and 7328: Problem Determination and Service Guide
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