What to do if I lost the admin ID and password for my Idis DC-D6243HRX Security Camera?
If you've lost your admin ID and password for your Idis Security Camera and can't connect, you'll need to perform a factory reset. Keep in mind that this will revert all settings, including network settings, to their factory defaults. As a precaution, make a note of the admin ID and password after the reset.
Why I am unable to launch IDIS Web for my Idis Security Camera?
If the IDIS Web login screen isn't loading, verify the version of Microsoft Internet Explorer you're using. IDIS Web may not function correctly on versions 8.0 or earlier.
How to fix blurry images on my Idis DC-D6243HRX Security Camera?
To resolve blurry images on your Idis Security Camera: * Ensure the lens is clean using a soft cloth or brush. * Adjust the focus during daytime. * If there's excessive light, adjust the camera's position or angle.
Why does the video color appear incorrect on my Idis DC-D6243HRX?
If the video color appears incorrect on your Idis Security Camera, check the white balance settings. If you're using the Auto option, allow some time for the white balance to adjust.
What to do if I can't see live videos from my Idis DC-D6243HRX?
If you can't see live videos from your Idis Security Camera, check the camera's power status. Ensure that all cables are properly connected to both the camera and the lens. Also, verify the network connection status of both your computer and the network camera.
How to troubleshoot if my Idis DC-D6243HRX won't turn on?
If your Idis Security Camera's main unit won't turn on: * Check the power cable connection. * If using PoE, check the Ethernet cable connection and the PSE device's power supply. * Check the power outlet.
What to do if images are blinking on my Idis DC-D6243HRX?
If the images from your Idis Security Camera are blinking, and the camera is pointed at the sun or a fluorescent lamp, adjust the camera's angle away from these light sources.
Why is the PoE switch not being recognized by my Idis DC-D6243HRX Security Camera?
To address a PoE switch not being recognized by your Idis Security Camera, check the grounding status of the I/O device connected to the camera and the PoE switch. Ground them if they are not grounded, and then try again.
General| Lens Type | Motorized Varifocal |
|---|---|
| Focal Length | 2.8~12mm |
| Max Aperture | F1.4 |
| Video Compression | H.265, H.264, MJPEG |
| Wide Dynamic Range | 120dB |
| Network Interface | RJ45 (10/100BASE-T) |
| Power Supply | PoE (IEEE802.3af), 12V DC |
| Operating Temperature | -30°C ~ +60°C |
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