Troubleshooting
14
p.87
Before requesting RMA, please check the cases below if your problem is one of them.
1. 1 The device dose not communicate with PC.
2. 2 Cards which were being used are not authenticated after executing batch transmissio
n of IDs from software to the device.
3. 3 When configuring the device using MASTER ID, suddenly the device goes back to the
normal mode.
4. 4 The device does not go to setting mode after inputting MASTER ID.
5. 5 The device works with RF Cards while it does not work with keypad.
6. 6 A buzzer keeps making sounds. "Bee~ Bee~ Bee~"
7. 7 A buzzer keeps making sounds. "Bee~~~~~"
8. 8 "SCHEDULE ERROR" appears on the LCD when a card is read.
9. 9 "ACCESS DOOR ERR" appears on the LCD when a card is read.
10. 10 I want to access with card only, without password.
11. 11 I want to access with fingerprint only, without card or password.
12. 12 A fingerprint is not recognized.
13. 13 I want to register 2 fingerprints for 1 ID.
1 The device dose not communicate with PC.
1.1 Please check wiring.
See [9 Communication] of the manual and check if the wiring is good.
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