IK Multimedia UNO Synth - UNO Synth Troubleshooting; Excessive Noise or Interference; Finding Your Serial Number; Authorization Manager Errors

UNO Synth
10 – Troubleshooting
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10 – Troubleshooting
There is excessive noise or interference in the audio.
IfyourUNOSynthisconnectedtoyourcomputerviatheUNOSynth’sUSBport,thegroundnoiseand
interferencefromtheUSBmaybeincreased.TheeasiestwaytoavoidthisistoinsteadpowertheUNO
Synthusingastandardwallchargerorwithbatteriesandthenusethe2.5mmtoMIDIDINcablesfortheMIDI
connectiontoyourcomputer.Alternatively,ifyouwanttomaintaintheUSBconnectiontotheUNOSynthitself,
youcanreducetheUSBnoiseandinterferencebyeitherusingaUSBisolatororacustomTRScableintoa
balancedinputonyourpreamporaudiointerfacewherethegroundisnotconnectedbalancedattheinputside.
SeethecablewiringimageontheSpecspage.
Where can I find my IK product Serial Number?
TheSerialNumberiswrittenontheRegistrationCard(includedwithyourIKproduct).
IMPORTANT:thenumberzerocaneasilybeidentifiedinyourSerialNumberbecauseitiscrossedbyaline.
Why is the Authorization Manager rejecting my Serial Number?
Probablybecauseofatypo,herearesomecommonerrors:
• Typinga0(“zero”number)insteadofanO(“o”letter).
• Typing1(“one”number)insteadofanI(“i”letter).
• Typing2(“two”number)insteadofaZ(“z”letter).
• Typing5(“five”number)insteadofanS(“s”letter).
• Typing8(“eight”number)insteadofaB(“b”letter).
• Typinga“.”(point)insteadofa“-”(minus).
Suggestions:
• Ifpossible,pleasecopyandpastetheinformation.
• Cutoffalltheleadingandtrailingspaces.
• PleasetypeallcodesinUPPERCASEduringtheinstallationandregistrationprocess.
• CheckthattheSerialNumberthatyouareenteringisincorrelationwiththeproductinstalled.
I need to log in into the User Area but I forgot my User Name and Password. What should I do?
YoucanretrieveyourUserArealogindetailsintwodifferentways:
• RuntheAuthorizationManagerandfollowthestepsuntilyoureachtheloginpage.Hereyoujusthaveto
clickonthe‘Forgotpassword?’buttonandsubmityouremailaddress.Yourlogindetailswillbesentto
youremailaccount.Incaseyouhavecheckedthe‘Rememberme’checkboxbeforeandarenotableto
accesstheloginpage,justclickontheLOGOUTbutton.
• Gotowww.ikmultimedia.com,clickon‘Iforgotmyusernameand/orpassword’andsubmityouremail
address.Yourlogindetailswillbesenttoyouremailaccount.