iPECS eMG800 - User Manual

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iPECS eMG80 & eMG800 & UCP

Feature Description & Operation

Manual

Please read this manual carefully before operating System.

Retain it for future reference.

Main Page

Table of Contents4
Introduction14
Manual Application14
Manual Organization14
Feature Information14
Buttons & Term Variations15
Emg80 Expansion15
System16
8-Digit Station Numbering Plan16
Account Code17
Alarm Signal/Door Bell19
Authorization Codes (Password)21
Auto Call Recording24
Auto Call Release26
Automatic Call Distribution (ACD)27
ACD Caller Controlled ICLID Routing27
ACD Statistics Report28
Agents30
Agent Auto Connect/Zap Tone30
Agent Automatic Wrap-Up31
Agent Help Request32
Agent ID Login/Logout33
Agent On/Off Duty with Reason Code36
Agent Queued Calls Display38
Announcements40
Auto ACD DND Unavailable Service42
Calls-In-Queue Routing43
Calls-In-Queue44
Event Messages46
Group Mail Box47
Group Name48
Incoming Call Routing49
Supervisors50
Agent Call Monitor50
Agent Status Control51
Group Status Display53
Group Parameter Control55
Supervisor Help Response56
Supervisor Login/Logout58
Auto Called Number Redial (ACNR)60
Automatic Pause Insertion62
Automatic Privacy63
Auto Service Mode Control64
Automatic System Daylight Saving Time66
Automatic Time Synchronization67
Call Duration Warning Tone68
Call Forward69
Preset Call Forward73
Call Park75
Call Pick-Up77
Directed Call Pick-Up77
Group Call Pick-Up78
Pickup Group Pick-Up79
Call Re-Routing (CRR)81
Call Transfer82
Call Transfer, Outside Line82
Call Transfer, Station83
Call Transfer, System Announcement85
Call Transfer, Voice Mail86
Call Waiting/Camp-On88
Conference89
Conference Group89
Conference Member View & Delete92
Conference Room92
Multi-Party Conference95
Unsupervised Conference97
Customer Site Name99
Data Line Security100
Delayed Line Ring101
Delayed Auto Attendant102
DISA Incoming Line-Russia102
Normal Line Ring Assignment103
Diagnostics & Maintenance104
Dial-By-Name (Directory Search & Dial)105
Dial Pulse to Tone Switchover108
Dialing Restrictions109
Class of Service109
Day/Timed & Night Station COS (Class of Service)112
Temporary Station COS (Class of Service)/Lock113
Walking COS (Class of Service)116
Digit Conversion118
Alternative Route Selection for Digit Conversion Table119
Differential Ring121
DND (Do Not Disturb)123
Door Open124
Emergency Call Service126
Emergency Call126
Emergency Call Caller-Location Support127
Emergency Call -Bomb Threat History129
Emergency Mailbox130
Emergency Call Monitor131
Executive/Secretary Forward132
External Auto Attendant/Voice Mail134
AA/VM Group134
In-Band (DTMF) AA/VM Signaling135
SMDI (Simplified Message Desk Interface) AA/VM Signaling136
Voice Mailbox Translation138
Flexible Numbering Plan140
Forced Disconnect Intrusion141
Green Power Save for Emg143
Headset Compatibility144
Hold146
Automatic Hold146
Hold Preference147
Hold Recall148
Exclusive Hold149
System Hold150
Hot Desk152
ICLID Call Routing154
In-Room Indication156
Integrated Auto Attendant/Voice Mail157
Integrated AA/VM Overview157
Integrated Auto Attendant158
Company Directory161
Remote Announcement Recording163
Integrated Voice Mail164
Administrator Mailbox164
Announce Only Mailbox165
Call Forward from VM166
Distribution Lists167
E-Mail Notification167
Mark a Message as Private168
Mark a Message for Delivery Confirmation169
Message Cascade170
Message Retrieval171
Message Retrieval Options174
Message Storage176
Outbound Message Notification177
Personal Ccr/User Greeting DISA179
Multiple Mailbox Greeting181
Remote Message Retrieval183
Send a Message184
Voice Mail Class of Service185
Voice Mailbox Settings185
System Voice Memo187
IP Bridge Mode189
IP FAX Relay, T.38 Support190
IP System DECT191
Ip Trans-Coding192
Ip Trunking193
V4 Service193
LBC (Loud Bell Control)195
LCR (Least Cost Routing)196
Linked Station Pairs198
LNR (Last Number Redial)200
Mobile Extension202
MOH (Music-On-Hold)205
Multiple Language Support207
Multiple Voice Mailbox Support209
Network Security & Priority210
Outside Call Redirect211
Outside Call Time Restriction212
Outside Line Access213
Outside Line Queuing215
Personal Groups217
PPP over MODU for Emg218
Pre-Defined & Custom Text Display Messages219
Prefix Dialing Table223
Prepaid Call224
Redundant System Processor for UCP225
Registration & Fractional Module Tables for UCP227
Remote Control from Mobile Phone228
Ringing Line Preference230
Speed Dial231
Display Security231
Speed Dial Pause Insertion232
Station Speed Dial233
System Speed Dial236
System Speed Zone (Groups)239
Flexible Speed240
Station Call Coverage243
Station Groups245
Station Flexible Button Default Table249
SMDR (Station Message Detail Recording)250
Call Cost Display250
Lost Call Recording252
SMDR Call Records254
System Administration257
Keyset Administration257
Multi-Level Admin Access258
Web Administration259
System Alarm Notification Control261
System Networking264
Centralized Control T-NET264
Distributed Control Network265
Net Intercom Call267
Net Call Transfer268
Net Call Identification Service270
Network Call Back (Call Completion)271
Net Call Camp-On (Call Offer)272
Net Conference273
Net Station Message Waiting274
Net Call Forward276
CO Transit-In279
CO Transit-Out280
BLF Presentation281
Centralized Attendant Service (CAS)282
Centralized Voice Mail283
Networked System Paging284
System Scenario Call Routing286
Traffic Analysis288
Traffic Analysis, Attendant290
Traffic Analysis, Call Reports292
Traffic Analysis, H/W Usage293
Traffic Analysis, Line Reports294
Universal Night Answer (UNA)296
Wake-Up Alarm, Enhanced297
Wake-Up Alarm, Standard300
Web Call Back302
Zone Management303
Holiday Assignment303
Remote Devices304
Intercom306
Barge in306
Direct Station Selection/Busy Lamp Field (DSS/BLF)308
Intercom (ICM) Call309
Intercom Call Hold311
Intercom Caller Controlled Signaling312
Intercom Lock-Out313
Intercom Step Call314
Intercom Tenancy Group315
Intercom Transfer317
Message Wait/Call Back319
CLI Message Wait319
Message Wait Reminder Tone322
Short Message Service (SMS)323
Station Message Wait/Call Back326
Paging329
Internal/External & All Call Page329
Meet Me Page332
SOS Paging333
Push to Talk Paging334
Emergency Page336
Outside (CO/IP) Lines337
Auto Fault Detection and Recovery337
Caller ID Mode338
CO Line Flash339
CO Line Release Guard Time340
CO Line Ring Detect341
Dial Pulse Signaling342
Direct Inward Dialing (DID)343
Digit Conversion345
Direct Inward System Access (DISA)346
DTMF Signaling348
IP Address Dialing349
IP Trunking350
V4 Service350
SIP Trunk Service351
VOIP SW (Soft VOIP Channel) for UCP352
IP WAN Dialing after Answer354
ISDN (Integrated Service Digital Network)355
Calling/Called Party Identification355
ISDN AOC (Advice of Charge)357
Keypad Facility358
Multiple Subscriber Number (MSN)359
ISDN Supplementary Services361
ISDN Call Deflection361
ISDN Malicious Call ID Request362
Line Monitor364
Multiple Calling Line ID365
Outside Line Groups367
Outside Line Preset Forward368
Outside Line Ring Assignment369
Private Line370
Ipecs Phone371
Answering Machine Emulation371
Auto Release of [SPEAKER]373
Automatic Speaker Select374
Background Music (BGM)375
Call Log Display377
Call Profile Routing378
Call Wait for Internal & External Calls380
DND - One-Time DND385
Flex Button Direct Speed Dial Assignment387
Flexible LED Flash Rates388
Group Listening389
Intercom Signaling Mode390
Microphone Mute391
Off-Hook Signaling392
On-Hook Dialing393
Outside Line Name Display394
Prime Line Immediate/Delayed395
Ring Tone Selection and Download397
Save Number Redial (SNR)398
Serial DSS/BLF Console399
Silent Text Message401
Speakerphone402
Station Flexible Buttons404
Station Individual Call Routing (ICR)406
Station User Programming & Codes408
Two-Way Record413
Voice over416
Attendants418
Active CPU (UCP) Display for UCP418
Alternate Attendant419
Attendant Call & Call Queuing420
Attendant Positions421
Attendant Recall422
Attendant Station User Program Codes423
Cabinet Alarm for UCP427
Call Forward, Attendant428
Call Forward, Off-Net429
Day/Night/Timed/Scenario Ring Mode431
DSS/BLF Consoles433
Disable Outgoing Line Access435
DND Override436
Emergency Call Attendant Alert437
Feature Cancel439
IP-Attendant440
Intrusion441
LCD Display Format Control442
System Clock Set443
SLT (Single Line Telephone)445
Broker Call445
Howler Tone447
SLT Flash Mode448
SLT Message Wait Indication449
SLT Name Entry450
Transfer CLI to SLT451
SIP Extension452
SIP Phone Support452
SIP Phone Provisioning, Ericsson-LG Enterprise Phones455
SIP Virtual Mobile Extension457
Ipecs UCS Client458
Ipecs UCS Premium & Standard Client Support458
Call Control with UCS Client459
Mobile Native Voice Support for UCS Mobile Client460
DECT Multizone Support462
Multizone Subscription462

Other manuals for iPECS eMG800

Administration Manual689 pages

Programming Manual721 pages

User Guide35 pages

Hardware Description & Installation Manual101 pages

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iPECS eMG800 Specifications

General

VoIP Support	Yes
SIP Support	Yes
Type	IP-PBX
Networking	Ethernet
Management	Web-based
Network Interfaces	Ethernet
Form Factor	Rack-mountable
Operating System	Linux-based
Supported Protocols	SIP, RTP, TCP, UDP
Redundancy	Optional

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iPECS eMG800 - User Manual

Table of Contents

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