iPECS eMG800 - Traffic Analysis, Attendant

iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
277
2.84.1 Traffic Analysis, Attendant
Description
The Attendant Traffic Report covers operational statistics for the Attendants. The report outputs
periodically or the Attendant requests output of the report for a defined Analysis period. The
following is a sample report and description of the report fields.
Site Name : abc co
Report Type : Attendant Traffic Report- Today Peak
Date : 06/05/02 08:34
====================================================================================
ATD
Meas
----------------------Calls----------------------
--------------------Time---------------
Speed
ATD
No
Hour
Total
Ans
Abdn
H
Abd
Held
Avail
Talk
Held
Noans
Ans
Type
100
13:00
104
82
22
3
0
18
10:12
14:21
01:23
00:52
00:23
Sys
101
13:00
90
72
15
1
0
11
12:43
30:12
00:54
00:23
00:21
Main
Field Description
ATD No Attendant Station Number
Meas Hour (Measurement Hour) Hour data accumulation began
Calls Total Total number of calls, except group & recalls, routed to the Attendant
Calls Ans (Calls Answered) Calls answered during the Analysis period
Calls Abdn
(Calls Abandoned) Calls abandoned before answer by the Attendant, does not
include calls abandoned while on hold.
Call H-Abdn (Calls Abandoned from Hold) Calls abandoned while on hold
Calls Held Number of calls placed on hold by the Attendant
Time Avail (Time Available) Time attendant was available to handle new calls
Time Talk Total time the Attendant was active on calls
Time Held Time Attendant had calls on hold
Time NoAns
(Time No Answer) Average time calls were ringing or in queue for attendant before
abandoned
Speed Ans (Speed of Answer) Average time calls rang before answer by Attendant
ATD type (Attendant Type) System or Main
Operation
System Attendant
1. Press the [TRANS/PGM] button.
To print the Attendant Traffic Report
2. Dial “0124”, the Attendant Traffic report code.
3. Select Analysis Period (‘1’-‘5’).
4. Press the [HOLD/SAVE] button.