iPECS eMG80 - User Manual

iPECS eMG80 & eMG800 & UCP
Feature Description & Operation
Manual
Please read this manual carefully before operating System.
Retain it for future reference.

Summary

Introduction

Manual Application

Provides detailed information on the description and operation of iPECS features.

Manual Organization

Details the document's organization into nine major groupings of features.

Feature Information

Explains the structure of each section: Description, Operation, Conditions, Programming, Related Features, and Hardware.

Buttons & Term Variations

Describes proprietary digital and IP phones supported, and button designation conventions.

eMG80 Expansion

Information on expanding TDM port capacity using BKSU-IE/AE.

System

8-Digit Station Numbering Plan

Defines station numbering plans from two to eight digits, including prefix and add digits.

Account Code

Allows tracking of specific calls using a unique identifier for call cost allocation.

Alarm Signal;Door Bell

Configures the system to recognize external contact status and signal assigned phones.

Authorization Codes (Password)

Controls access to features like Voice Mail, Off Premise Call Forward, and DISA.

Auto Call Recording

Automatically records calls to a Voice Mailbox or external recording server.

Auto Call Release

Automatically releases calls if dialing is incomplete or the called party doesn't answer.

Automatic Call Distribution (ACD)

Manages incoming calls, agent monitoring, supervision, and call statistics.

Auto Called Number Redial (ACNR)

Allows requesting system retry of busy or no answer external calls until connected.

Automatic Pause Insertion

Automatically pauses dialing in Speed Dial numbers for connection delays.

Automatic Privacy

Ensures privacy on communications, with an option to disable it for uninvited access.

Auto Service Mode Control

Defines ring assignments, COS, and answering privileges based on time of day.

Automatic System Daylight Saving Time

Automatically adjusts system time for Daylight Saving Time start and end.

Automatic Time Synchronization

Automatically determines and sets system time using NTP or ISDN messages.

Call Duration Warning Tone

Provides a tone indicating elapsed call time has reached the warning tone time.

Call Forward

Allows selected incoming calls to be re-routed to other stations or voicemail.

Preset Call Forward

Forwards calls to a pre-determined destination based on system database.

Call Park

Places active internal or external calls in a holding location for easy access.

Call Pick-Up

Allows answering incoming calls ringing at another station.

Call Re-Routing (CRR)

Routes outside incoming calls based on called number and line group.

Call Transfer

Transfers active calls to other stations or outside lines.

Call Waiting;Camp-On

Notifies a busy station of a waiting call with a 'Camp-On' tone.

Conference

Allows arranging stations and external contacts into groups for multi-party conferences.

Customer Site Name

Enters a name up to 24 characters as the site identifier for SMDR and database outputs.

Data Line Security

Blocks incoming system tones for stations using analog data for error elimination.

Delayed Line Ring

Sends ring signals for incoming calls after an assigned ring cycle delay.

Delayed Auto Attendant

Manages incoming calls to the Auto Attendant based on specific conditions.

Diagnostics & Maintenance

Provides routines for system diagnostics, maintenance, and software management.

Dial-by-Name (Directory Search & Dial)

Allows searching directories to find contacts and place calls by name.

Dial Pulse to Tone Switchover

Changes signaling mode from pulse to DTMF for accessing services.

Dialing Restrictions

Assigns dialing privileges for stations, DISA lines, and authorization codes.

Digit Conversion

Converts dialed digits according to the Digit Conversion Table before numbering plan check.

Alternative Route Selection for Digit conversion table

Connects calls using predefined paths when selected paths are unavailable.

Differential Ring

Assigns different audible ring signals to identify call type and station.

DND (Do Not Disturb)

Activates DND to prevent incoming calls and block page announcements.

Door Open

Activates external control contacts, such as a door-lock release mechanism.

Emergency Call Service

Allows dialing assigned emergency numbers, overriding toll restrictions.

Executive;Secretary Forward

Assigns stations as Executive/Secretary pairs for call forwarding and status sharing.

External Auto Attendant;Voice Mail

Provides support for adjunct AA/VM systems via SLT ports for call routing.

Flexible Numbering Plan

Accomplishes system access and feature activation through feature codes or Flex buttons.

Forced Disconnect Intrusion

Forces a busy line or station to disconnect an active call and connect to your phone.

Green Power Save for eMG

Disables power to phones at pre-determined times or manually via Web Admin.

Headset Compatibility

Allows use of industry standard headsets with iPECS IP and LDP Phones.

Hold

Manages calls placed on hold, including automatic hold and hold preference.

Hot Desk

Assigns iPECS IP phones as Hot Desk phones allowing users to login with attributes.

ICLID Call Routing

Uses ICLID to determine routing of incoming external calls via ICLID Routing Table.

In-Room Indication

Allows In-Room Supervisors to notify other users of their room presence via indicator.

Integrated Auto Attendant;Voice Mail

Provides integrated AA/VM application for voice mail, greetings, and system prompts.

IP Bridge Mode

Bridges audio for calls to a 'linked pair' Station using UCS client soft phones.

IP FAX Relay, T.38 Support

Supports T.38 protocol for fax tone translation to digital signals over IP networks.

IP System DECT

Supports office mobility using Digital Enhanced Cordless Technology (DECT).

IP TRANS-CODING

Employs codecs for voice signal digitization and compression over VoIP channels.

IP TRUNKING

Provides VoIP channels for protocol conversion between H.323 v4 and iPECS protocol.

LBC (Loud Bell Control)

Activates external control contacts for Loud Bell Control when specific conditions are met.

LCR (Least Cost Routing)

Defines appropriate routing for outgoing calls based on dialed number for cost reduction.

Linked Station Pairs

Logically links stations to function as a single station with shared attributes.

LNR (Last Number Redial)

Stores the last dialed number for future redial without manual dialing.

Mobile Extension

Registers a mobile phone to a station for placing and receiving calls through the system.

MOH (Music-On-Hold)

Delivers audio from a defined source during call hold states.

Multiple Language Support

Supports simultaneous use of six languages for Auto Attendant and Voice Mail prompts.

Multiple Voice Mailbox Support

Allows station access to any Voice Mailbox by dialing VM group, number, and password.

Network Security & Priority

Supports security and priority protocols like IEEE 802.1p/Q, Diffserv, IPSec, and SRTP.

Outside Call Redirect

Assigns a Flex button to send incoming outside calls to a pre-defined destination.

Outside Call Time Restriction

Limits outgoing call length for specified stations with automatic call termination.

Outside Line Access

Allows stations to access outgoing lines if allowed, using flexible buttons or access codes.

Outside Line Queuing

Places callers in a queue awaiting busy outside lines, calling waiting stations first-in first-out.

Personal Groups

Configures a master station with group members for shared call routing and attributes.

PPP over MODU for eMG

Enables PC communication via serial interface using MODEM Unit for data transfer.

Pre-Defined & Custom Text Display Messages

Allows selection of text messages to display on iPECS IP/LDP Phone LCDs.

Prefix Dialing Table

Supports call cost determination and enblock dialing for ISDN/SIP trunks.

Prepaid Call

Manages services paid for in advance, either CO prepaid or Station prepaid calls.

Redundant System Processor for UCP

Supports redundant processor operation with a hot standby processor for system control.

Registration & Fractional Module Tables for UCP

Manages device registration and channel allocation using MAC addresses and tables.

Remote Control from Mobile Phone

Allows control of system settings like MEX, VM forward, and ACD status via mobile phone.

Ringing Line Preference

Answers incoming calls by selecting a Line before lifting handset or pressing SPEAKER.

Speed Dial

Stores commonly dialed numbers for easy access using Station or System Speed Dial.

Station Call Coverage

Permits stations to receive and answer calls directed to a covered station.

Station Groups

Groups stations for incoming call routing and Call Pick-up purposes.

Station Flexible Button Default Table

Assigns preset flexible button tables to stations automatically by default.

SMDR (Station Message Detail Recording)

Provides detailed information on incoming and outgoing calls, including cost.

System Administration

Manages system database and configuration via keypad, Flex buttons, or Web Admin.

System Alarm Notification Control

Alerts assigned stations to faults via audible and visual signals.

System Networking

Controls remote modules and terminals, providing transparent networked access.

System Scenario Call Routing

Routes incoming calls based on scenarios involving date, time, Caller ID, and destination.

Traffic Analysis

Monitors, stores, and outputs various traffic statistics covering system resources.

Universal Night Answer (UNA)

Alerts over external loud bell and answers defined outside calls via UNA code.

Wake-Up Alarm, Enhanced

Allows setting up to five Wake-up or alerting times with audible and visual signals.

Wake-up Alarm, Standard

Enables setting a Wake-up alarm or desired time for audible and visual alerts.

Web Call Back

Requests the system to establish a telephone call between two numbers via Station Web portal.

Zone Management

Assigns Holiday and Vacation Zones to manage devices with similar characteristics.

Intercom

Barge In

Permits authorized extensions to intrude into existing outside or intercom calls.

Direct Station Selection;Busy Lamp Field (DSS;BLF)

Assigns Flex buttons for one-button calling, status display, and one-button transfer.

Intercom (ICM) Call

Places non-blocking intercom calls to other stations via applicable dialing digits.

Intercom Call Hold

Places active intercom calls on hold, providing assigned Music-on-Hold.

Intercom Caller Controlled Signaling

Changes intercom call signaling mode from Tone ring to Voice announce or vice versa.

Intercom Lock-Out

Places station out-of-service (locked-out) if no action is taken after dial tone timer.

Intercom Step Call

Places a call to another station by dialing the last digit of the busy station number.

Intercom Tenancy Group

Assigns stations to groups, allowing or denying intercom calls to other groups.

Intercom Transfer

Transfers active intercom calls to other stations after announcing or without announcement.

Message Wait;Call Back

Activates Station Message Wait indication to request a Call Back.

Paging

Connects and transmits voice announcements to Internal/External Page zones.

Push to Talk Paging

Assigns users to Push-To-Talk page groups for placing or receiving one-way announcements.

Emergency page

Allows a station to page idle and talking stations, disconnecting current calls for emergency.

Outside (CO;IP) LINES

Auto Fault Detection and Recovery

Places Line/Trunk in Out-of-Service state upon fault detection and returns to service upon recovery.

Caller ID Mode

Assigns Caller ID signal type for analog CO Lines based on regional differences.

CO Line Flash

Recognizes brief open or ground connection ('Flash') as request for new dial tone.

CO Line Release Guard Time

Holds analog CO Lines in busy state after release for service provider switching equipment.

CO Line Ring Detect

Incorporates timers for Ring-on and Ring-off durations to assure proper alerting.

Dial Pulse Signaling

Configures analog CO Lines to send dial pulse signals to the central office.

Direct Inward Dialing (DID)

Routes calls directly to a station or system facility using dialed digits.

Digit Conversion

Converts dialed digits according to the Digit Conversion Table before numbering plan check.

Direct Inward System Access (DISA)

Allows incoming callers access to system resources via outside lines and System Announcements.

DTMF Signaling

Uses Dual Tone Multi-Frequency signals on lines assigned for DTMF signaling.

IP Address Dialing

Allows placing calls using an IP path by dialing IP address with asterisk as dot.

IP Trunking

Provides VoIP channels for protocol conversion between H.323 v4 and iPECS protocol.

IP WAN Dialing after Answer

Permits sending and receiving DTMF signals after connecting to an external VoIP party.

ISDN (Integrated Service Digital Network)

Supports BRI and PRI ISDN circuits for digital line operations.

ISDN Supplementary Services

Offers enhanced services like Call Deflection and Malicious Call ID Request.

Line Monitor

Places a line in Out-of-Service condition when provider connection is lost.

Multiple Calling Line ID

Sends station Id (telephone number) as Calling Line Presentation (CLIP) or Connected Line Presentation.

Outside Line Groups

Groups outside lines for station access, dial codes, and type separation.

Outside Line Preset Forward

Assigns a Ring-No-Answer Preset Forward destination for incoming calls on outside lines.

Outside Line Ring Assignment

Programs audible signals for incoming calls on specified lines based on Day, Night, Timed modes.

Private Line

Assigns exclusive use of outside lines to a station, typically for a special line group.

IPECS Phone

Answering Machine Emulation

Notifies and allows screening of calls sent to a Voice Mailbox via Ring or Speaker mode.

Auto Release of [SPEAKER]

Automatically turns off the [SPEAKER] button after feature completion, returning phone to idle.

Automatic Speaker Select

Accesses system resources by pressing appropriate button without lifting handset or SPEAKER.

Background Music (BGM)

Receives audio (music) from internal or external source while idle, shuts off during calls or pages.

Call Log Display

Views a log of incoming, outgoing, and missed calls on the LCD display.

Call Profile Routing

Establishes scenarios to route incoming calls based on time, date, Caller ID, and destination.

Call Wait for Internal & External calls

Allows calls to wait without busy indication if flexible buttons are available.

DND - One-Time DND

Activates One-time DND during an active call to prevent interruption.

Flex Button Direct Speed Dial Assignment

Programs a telephone number directly to a Flex button without Speed Dial bin assignment.

Flexible LED Flash Rates

Adjusts flash rates for various buttons on system-wide basis to meet specific needs.

Group Listening

Employs speaker to monitor calls while using handset, allowing group listening.

Intercom Signaling Mode

Sets signaling mode for ICM calls: Tone ring, Voice announce, or Privacy.

Microphone Mute

Turns off the phone's microphone to stop audio transmission from handset, speakerphone, or headset.

Off-Hook Signaling

Provides assigned off-hook signals for ICM calls or muted ring/single tone for outside calls.

On-Hook Dialing

Places and receives calls while the handset is on-hook using the speakerphone.

Outside Line Name Display

Displays the Line name on the LCD instead of the number if assigned and enabled.

Prime Line Immediate;Delayed

Assigns access to a different pre-assigned system resource upon off-hook state.

Ring Tone Selection and Download

Allows selection of distinct ring tones for iPECS IP/LDP phones.

Save Number Redial (SNR)

Stores the last dialed number (up to 48 digits) in a buffer for future redial.

Serial DSS;BLF Console

Provides additional flexible buttons via serial connection for Attendant/Secretarial use.

Silent Text Message

Responds to Voice Over calls without disconnecting by sending pre-programmed text messages.

Speakerphone

Enables hands-free two-way conversations using built-in speakerphone circuitry.

Station Flexible Buttons

Assigns Flex buttons to access features, functions, and system resources.

Station Individual Call Routing (ICR)

Establishes scenarios to route incoming calls based on time, date, Caller ID, and destination.

Two-Way Record

Records active conversations to Voice Mailbox or UCS Client hard disk drive.

Voice Over

Allows receiving voice announcements during an active call via handset receiver.

Attendants

Active CPU (UCP) Display for UCP

Allows System Attendant to determine and change the active and standby CPU.

Alternate Attendant

Provides an alternate answer point when the Attendant station is unavailable.

Attendant Call & Call Queuing

Allows stations to call the Attendant, queuing calls if the Attendant group is busy.

Attendant Positions

Defines the capacity and types of Attendant positions (System and Main).

Attendant Recall

Recalls unanswered or abandoned calls to the station or the first available Attendant.

Attendant Station User Program Codes

Provides codes for Attendants to print reports, assign codes, and control features.

Cabinet Alarm for UCP

Alerts Attendant to faults in cabinet fans or power supplies, displaying cabinet number.

Call Forward, Attendant

Allows Attendants to forward calls unconditionally, on busy, or on no answer.

Call Forward, Off-Net

Allows System Attendant to forward incoming outside calls to a remote 'Off-Net' location.

Day;Night;Timed;Scenario Ring Mode

Controls ring assignments based on time of day and day of week.

DSS;BLF Consoles

Provides additional flexible buttons for one-button calling and status display.

DND Override

Allows Attendant/Secretary to override DND status to signal an awaiting call.

Emergency Call Attendant Alert

Alerts Attendant to emergency calls with alert tone and displays call information.

Feature Cancel

Allows System Attendant to cancel active features like DND or Call Forward for other stations.

IP-Attendant

Windows-based PC application for visualizing Attendant functionality and controlling features.

Intrusion

Allows Attendant to intrude upon active station conversations with an Intrusion Tone.

LCD Display Format Control

Selects the format of time and date displayed on the LCD of iPECS IP and LDP Phones.

System Clock Set

Allows System Attendant to set the system Time/Date and synchronize with ISDN.

SLT (SINGLE LINE TELEPHONE)

Broker Call

Allows SLT user to engage in two calls, alternating between parties privately.

Howler Tone

Delivers howler tone as an error indication for off-hook or dialing delays.

SLT Flash Mode

Configures Flash function operation for analog CO lines.

SLT Message Wait Indication

Provides a 'Stutter' dial tone for audible indication of Message Waiting.

SLT Name Entry

Allows SLT user to program a name displayed instead of the station number.

Transfer CLI to SLT

Allows SLT phone to receive Caller ID of transferred outside call.

SIP EXTENSION

SIP Phone Support

Provides basic SIP Extension service connecting SIP phones through VoIP channels.

SIP Phone Provisioning, Ericsson-LG Enterprise Phones

Automatically configures Ericsson-LG Enterprise SIP phones from eMG database Provisioning Tables.

SIP Virtual Mobile Extension

Combines mobile service with SIP Call services for iPECS system functionality.

IPECS UCS CLIENT

iPECS UCS Premium & Standard Client Support

Supports UCS Standard and Premium Clients for UC functionality like collaboration and video.

Call Control with UCS Client

Allows UCS Client to control calls with station numbers (DSN) via NV or WV methods.

Mobile Native Voice Support for UCS Mobile client

Enables UCS mobile client in native voice mode to control features of associated station.

DECT MULTIZONE SUPPORT

Multizone subscription

Ties several single zones together for wider coverage and seamless handover.

iPECS eMG80 Specifications

General

Type	Hybrid IP-PBX
VoIP Support	Yes
Supported Protocols	SIP, H.323, MGCP
Networking	LAN
Power Supply	AC 100~240V, 50/60Hz
Mobility	Yes