iPECS eMG80 - Agent Automatic Wrap-Up

iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
18
STATION GROUP
DATA
Web Admin.
Station Group Assignment ACD Group Type
Station Group Attributes

Zap Tone
Related Features
 Station Groups
Hardware
 iPECS IP or LDP Phone
2.7.3.2 Agent Automatic Wrap-Up
Description
When an Agent completes an ACD group call, the Agent automatically enters into the Wrap-up
state. In this state, an Agent will not receive ACD calls, allowing the Agent to complete paperwork,
etc. The Agent remains in this automatic Wrap-Up state for the duration of the ACD group Wrap-
Up Timer. After the Wrap-Up Timer or by using “Wrap-Up-End” feature, the Agent returns to
available status and can receive ACD group calls.
Operation
Agent iPECS IP & LDP Phones
Activation is automatic when the Agent completes an ACD Group call
[TRANS/PGM] + {FLEX} + “*585” + Group Number (Station Group for ACD) + [HOLD/SAVE]
To assign a {WRAP-UP END} button
1. Dial “*585” the Wrap-Up End code.
To manually deactivate the Wrap-Up state
Or,
Press the {WRAP-UP END} flexible button.
Agent SLT
1. Dial “*585” the Wrap-Up End code.
To manually deactivate the Wrap-Up state
Conditions
1. During Wrap-Up, the assigned {WRAP-UP END} Flex button flashes. The button LED
extinguishes when the Wrap-Up Timer expires or if the button is pressed, both actions
return the Agent to available.