iPECS eMG80 - Auto Service Mode Control

iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
38
1. Lift the handset or press the [SPEAKER] button.
To enter an active Agent call from the Supervisor phone
2. Call the desired Agent and receive busy tone.
3. Press the {ACD Supervisor Monitor} button, the Supervisor is connected to the active
Agent call with the microphone muted, the [MUTE] button LED is On.
1. Press the illuminated [MUTE] button.
To converse with the Agent and connected party
Conditions
1. The Supervisor must be active and logged into the Agent’s ACD group to monitor calls
in progress.
Programming
Keyset Admin.
NUMBERING PLAN
ACD Supervisor Monitor (PGM 107-Button 8)
STATION GROUPS ACD Groups (PGM 191)
ACD Group Supervisor (PGM 191-Button 18)
ACD Warning Tone (PGM 191-Button 12)
SYSTEM ID
&NUMBERING PLANS
Web Admin.
Flexible Numbering PlanACD Supervisor Monitor
STATION GROUP DATA Station Group Assignment  ACD Group Type
Station Group Attributes Supervisor (1 to 5), ACD Warning
Tone
Related Features
 Station Groups
Hardware
 iPECS IP or LDP Phone
2.7.12.2 Agent Status Control
Description
An ACD Supervisor can view and control the status of Agents in the group with a {ACD
Supervisor Status} button.