iPECS eMG80 - External Auto Attendant;Voice Mail; AA;VM Group

iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
121
2.38 External Auto Attendant/Voice Mail
2.38.1 AA/VM Group
Description
The system provides support for an adjunct AA (Auto Attendant)/VM (Voice Mail) system via
connection to SLT ports. When a call arrives for the External AA/VM Group, the system will
search the group for an idle port and deliver the call.
For AA/VM systems that employ SLT ports, signaling information between the iPECS and
external AA/VM system may be assigned for in-band DTMF signaling or the SMDI (Simplified
Message Desk Interface) signaling protocol over the assigned iPECS system RS-232 port.
SIP based external AA/VM systems employ standard SIP signaling, and require a SIP server
license and a license for each simultaneous call the AA/VM system will support.
Operation
Conditions
The system will interface with the External AA/VM based on database assignments.
1. Selection of SMDI or in-band signaling can be configured using Virtual Dip Switch
settings (PGM 453-button 2 or the Maintenance admin).
2. Only one AA/VM Group (Internal or External) can be defined in the system. Multiple
definitions will cause erroneous system operation.
Programming
Keyset Admin.
STATION GROUPS Station Group Assignment (PGM 190)
Station Group Attributes (PGM 191)
TABLES
Voice Mail Dialing Table (PGM 234)
DIP SWITCH
Virtual Dip Switch (PGM 453-Button 2)
STATION GROUP
DATA
Web Admin.
Station Group Assignment, VSF Group, Station Group
Attributes
TABLES DATA
Voice Mail Dialing Table
MAINTENANCE
TRACE
Trace Virtual Dip Switch SMDI Setting
Related Features
 In-band (DTMF) Signaling