iPECS eMG80 - Call Forward

iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
43
STATION GROUPS ACD Group (PGM 191)
ACD Group Supervisor (PGM 191-Button 18)
SYSTEM ID
&NUMBERING PLAN
Web Admin.
Flexible Numbering PlanACD Supervisor Status
STATION GROUP
DATA
Station Group Assignment  ACD Group Type
Station Group Attributes

Supervisor (1 to 5)
Related Features
 Station Groups
Hardware
 iPECS IP or LDP Phone
2.7.12.5 Supervisor Help Response
Description
An Agent may request assistance from a Supervisor using the ACD Help Code, default *574 or
{ACD Help Code} button. The Supervisor is then notified of the Help request in the Phone
display and a flashing {HELP RESPONSE} button. The Supervisor can respond using the Help
Response button, which is required, and be connected to the Agent’s active call with the
microphone muted. The Supervisor hears the Agent and connected party and may join the
conversation by pressing the [MUTE] button to activate the microphone.
Operation
Agent iPECS IP & LDP Phone
[TRANS/PGM] + {FLEX} + “*574” + “Group Number” + [HOLD/SAVE]
To assign a {ACD Help Code} button
1. Press the {ACD Help Code} button.
To request Supervisor assistance
SLT
1. Hook-flash and dial “*574”, the Agent Help code.
2. Dial the desired ACD Group number.