iPECS eMG80 - Agent Queued Calls Display

iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
25
4. Only one {ACD Agent ON/OFF-DUTY} button with the Group number can be
assigned at a station.
5. The default value of the ACD DND Wrap-Up Timer is 1 second.
6. PC UCS Client can operate ACD On/Off duty using GUI.
Programming
Keyset Admin.
NUMBERING PLAN ACD Agent On/Off Duty (PGM 107-Button 2)
All group Agent ON/OFF duty (PGM 109-Button 17)
STATION
Auto ACD DND Reason (PGM 113-Button 15)
STATION GROUPS ACD Group (PGM 191)
ACD DND Wrap-up Timer (PGM 191-Button 20)
SYSTEM ID
&NUMBERING PLANS
Web Admin.
Flexible Numbering Plan ACD Agent On/Off Duty
Flexible Numbering Plan

Agent ON/OFF Duty in ALL GRP
STATION DATA Common Attributes Auto ACD DND
Terminal Attributes

UCS ACD USE
STATION GROUP DATA Station Group Assignment ACD Group Type
Station Group Attributes

Wrap-up Timer
Related Features
 Agent Automatic Wrap-Up
 Auto ACD DND Unavailable Service
 Event Messages
Hardware
2.7.3.6 Agent Queued Calls Display
Description
An Agent can view the queued call status for an ACD group when not on a call, On-duty or Wrap-
up status. In addition, an active Agent can view the queued call status for an ACD group while on
a call using a {ACD Calls in Queue Display} Flex button. The Call Queue display indicates the
ACD group number, the number of calls in queue and the longest queue time.
Operation
Agent iPECS IP & LDP Phone
[TRANS/PGM] + {FLEX} + “*575” + ACD Group Number + [HOLD/SAVE]
To assign a {ACD Calls in Queue Display} buttons